Summary

The Port Captain is responsible for managing the captains and supporting them with supervision of the crews. Responsible for training captains and signing off on their competencies when they are qualified to safely operate company vessels on their own.

The Port Captain will comply with the company’s vessel safety manual and all applicable federal, state, and local laws, regulations, and instructions. The Port Captain ensures the vessel is kept to Alaskan Dream Cruises (ADC) standards, including all applicable regulatory requirements.

Essential Duties & Responsibilities

• Liaison with USCG regarding all vessel notifications and follow-up investigations. Oversee vessel COI preparation with assigned captains and coordinate vessel COI annual inspections.

• Oversee and organize required crew drills for the United States Coast Guard (USCG).
• Responsible for handling problems as they arise and prudent in decisions of what problems they can handle and when to elevate concerns to their immediate supervisor. Should provide solutions whenever possible and actively look for ways to correct problems. Strive for process improvements across their operation.
• Responsible for training new and existing captains and mates. This training includes the operation of the vessels and understanding vessel navigation, tour routes, and area familiarization.
• Cultivate a work environment of delivering on our promised service levels while creating a culture of employee appreciation.
• Works with the Director of Marine Operations to staff our vessels.
• Coordination with other departments such as Operations, Engineering, and Hotel.
• Create a positive work environment. Responsible for employee retention and driving a high percentage of returning captains and crew every season. Manage effectively so the company is an employer of choice and cultivates a learning environment for future captains.
• Train and qualify new captains to maneuver the vessels in a safe and competent manner with particular emphasis on their area of operation and the requirements of their tour.
• Oversee and ensure captains’ preparedness for any non-regular routes of vessels, particularly in the case of charters and group tours. Accountable that captains are familiar with any new routes they are conducting.
• Ensure captains are monitoring and handling all safety and mechanical systems on board and are complying with USCG regulations before operating vessels and while they are in service. Responsible for training captains on vessel processes related to fuel, water, and sewage.
• Responsible for managing their budget responsibility and implementing cost reductions without compromising safety and quality for our customers.
• Recommend and implement policies, processes, and procedures to improve profitability across areas of responsibility and ensure that the captains and crews are responsible for contributing to the goal of saving money and maximizing profits.
• Plan and execute preseason deckhand and engineer training in conjunction with the Port Engineer.
• Responsible for coordinating with the captains to document the projects required during the off-season.
• Schedule and conduct the captain’s preseason training and ensure captain’s meetings are occurring throughout the season.
• Qualified to operate all ADC vessels and licensed to be a backup captain when necessary.
• Act as a relief captain as needed.
• Participate with the corporate recruiting team to ensure adequate staffing before and during the season. Responsible for communicating to the recruitment team staffing resources needed to backfill for turnover of crew.
• Reprogram all Nobeltec software on board each vessel and assist captains with the proper operation of associated communication and electronic systems including AIS.
• Responsible for all Coast Guard inspections onboard ADC vessels
• Assist in route planning and building the technical itinerary.
• Assist in preseason training and start up process.
• Special projects may be assigned as required by the business.
• Responsible for various reporting Forest service, State Parks and others as assigned.
• Minimum Qualifications (Knowledge, Skills, and Abilities)
• Bachelor’s degree and 5 years of experience or 7-10 years of relevant and applicable work experience
• Maritime experience as a licensed Captain with a 100-ton license or higher required.
• Previous experience in hospitality, travel, tourism, or other related industry highly preferred. However, other transferable experiences will be considered.
• Previous experience as a captain for an organization that transports customers in the tourism industry or other related work experience.
• Strong leadership, communication, and organization skills.
• Demonstrated success as a supervisor in high-volume and high-stress environments during busy commercial activity. Must be emotionally mature and adaptable to constantly changing business and employee demands.
• Must be experienced at multi-tasking and remain flexible in a demanding and fast-paced environment
• Effective at leading captains and other crew employees. Includes keeping them engaged and retaining talent that returns each season.
• Must be able to pass a pre-employment drug screening and will participate in the random drug testing program.
• Ability to be on call as needed, especially during the company’s profitable busy season.
• Proficiency in Microsoft Office including Outlook, Word, and Excel.
• Valid US driver’s license and a clean driving record.
• Must pass a security background check.

Preferred Qualifications

• Experience in tourism and cruise industry.
• Endorsement with STCW-95 Basic Safety Training, Bridge Resource Management, and Advanced Fire Fighting.

Traits and Characteristics

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.

Follow & Deliver Core Values:

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our core: We are dedicated to sustainable operations for future generations.
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.

Physical Demands

The physical demands are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform basic functions.

• Sufficient clarity of speech and hearing or other communication capabilities permit the employee to communicate well with other employees and the public.
• Sufficient vision or other powers of observation which permit the employee to use a computer screen and process numeric data
• Sufficient manual dexterity permits employees to operate a computer keyboard and access files.
• Sufficient personal mobility and physical reflexes permit employees to move about in a ship throughout tight spaces.
• Ability to walk on uneven deck surfaces, crossing from vessel to vessel.
• Occasionally required to lift and/or move up to 50 pounds.
• Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week.
• Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

Work Environment

The work environment characteristics described here represent those encountered by an employee while performing the essential functions of this job.

• May be required to travel as needed.
• Frequent interaction with other departments
• When onboard, the crew stays in shared quarters with little privacy and constant vibration and engine noise, often for extended periods.
• Due to the remote locations of vessel routes, internet connectivity is limited.
• This is a fast-paced and dynamic work environment with a diverse workforce.
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to Allen Marine, Inc., & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures