Job Summary:

The Boat Captain position at Claremont provides tours upon request. The position serves as the primary contact onboard the vessel and is in compliance with USCS laws and regulations. This position ensures a high level of customer service.

Some Areas of Responsibilities:

• The captain is responsible for every aspect of the tour, voyage and vessel
• Ensure the guests experience is excellent and supervises the load and unloading of passengers. Ensure all the guests are receiving First Class service acting as an ambassador of The Dunes on the Waterfront and always presentable and in uniform.
• Steer and operate vessel using equipment suck as GPS, depth finders, radios and lights; have knowledge of the tides and currents that the river imposes.
• Dock and undock vessels, sometimes navigating through tight spaces
• Inspect boat to ensure efficient and safe operation of vessels and equipment and their conformity to regulations and make sure boat is properly fueled and maintained as manufacturer recommends
• Responsible for clean-up of vessel after each tour, remove garbage, hose down vessel with fresh water, and re-stock as necessary.
• Maintain awareness of safety rules, workplace safety and respect for the environment
• Perform other duties as assigned

Requirements:

• Completed Boat Safety course or holds/held a Merchant Marine Credential
• Boat captain must be able to lift, push, and pull items that weigh up to 50 pounds
• 1-3 years of previous customer service experience and boating experience
• Ability to utilize basic technology including a GPS, Radar and Depth finder.

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Safety and Security

• Recognizes and reports potential safety hazards in water, such floating hazards, boat ramp conditions and boat hazards
• Maintains USCG standards and has floatation devices within reach for all guests over 16 and requires all guests under 16 to wear a flotation device while on vessel
• Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Additional Responsibilities:

• Any other duties assigned by General Manager, Human Resource Director or Managing Partner of Atlantic Hospitality.