Job Title: Safety and Security Officer Trainee, Security, (Full-time, 24/7 Operation)
Department: Security
Location: Rochester General Hospital (RGH) - 1425 Portland Avenue, Rochester, NY 14621
Hours Per Week: 40
Schedule: 24/7 Operation

SUMMARY:

The role plays a key role in maintaining a safe, secure, and welcoming environment across Rochester Regional Health facilities. Responsibilities include patrolling assigned areas, monitoring facility access, assisting patients and visitors, and responding to both routine and emergency situations. Officers are expected to deter aggression, enforce safety protocols, and communicate effectively with diverse populations. This position requires professionalism under pressure and a strong commitment to customer service and public safety.

RESPONSIBILITIES:

• Ensure Safety and Security: Maintain a visible security presence, respond to routine and emergency incidents, patrol facilities, and prevent unauthorized access or disturbances.

• Access and Visitor Control: Monitor entrances and exits, assist and screen visitors, and ensure proper admittance processes are followed.

• Incident Response: Respond to and manage incidents involving violence, hazards, or emergencies; protect evidence and communicate effectively with appropriate personnel.

• Customer Service: Provide respectful, courteous interactions with patients, staff, and visitors while representing the organization professionally.

• Compliance and Conduct: Uphold grooming and uniform standards, identify safety hazards, demonstrate age-related care competency, and perform additional duties as needed.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent

• NYS Security Guard License

• Valid NYS Driver’s License

PREFERRED QUALIFICATIONS:

• 6 months experience in Law Enforcement, Corrections, Military, or Security

• Strong interest in safety and security, public safety, or law enforcement

• Excellent communication skills and a customer-focused attitude

• Ability to maintain a professional demeanor in high-stress or emergency situations

• Demonstrated interest in security, safety, or law enforcement

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES/CERTIFICATIONS:

• SO - Security Officer license - New York State Department of State Division of Licensing Services (DOLS)
• NYS DL - valid New York State Driver's License - New York State Department of Motor Vehicles (NYSDMV)

PAY RANGE: $21.00 - $21.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.