Public Safety Officer

Full Time

Milwaukee, WI, US

Position Overview: The primary duties of this position are to ensure the safety and security of WCD property, personnel, and guests by maintaining order on the WCD campus and its three facilities. This position is responsible for performing campus patrols on foot or in a vehicle, control access to facilities, report unusual or suspicious conditions, and alert supervisory staff of any health and safety concerns including but not limited to fire code violations, maintenance requests, unsafe working conditions, or tripping hazards. Patrol staff will also serve a customer service role to aid with directions and information to both WCD personnel and visitors.

This position will also work a non-conventional workweek and will be required to work evenings, weekends, and holidays.

Responsibilities:

• Secures premises by continuous foot patrol, patrolling property, inspecting buildings, equipment, and access points
• Monitors loading dock activity to ensure the security of the facility, preventing unauthorized access
• Greet, direct, and assist guests, clients, and employees at the facility or attending an event
• Provide and control access to facility, show rooms, and meeting rooms
• Monitors and directs vehicle and pedestrian traffic at loading docks
• Patrol all assigned interior and exterior areas of the facility including, but not limited to: public access areas, meeting spaces, stairwells, truck ramps, loading docks, parking garages, exterior staircases, rooftop, and public walks ways
• Work to reduce or eliminate hazards by proactively alerting the appropriate party of any problems
• Assists in monitoring closed circuit surveillance system and access control
• Conduct interior room checks unless occupied by an event
• Close all fire doors that are propped open. Report to dispatch findings and completion of duties
• Secures the facility at night and opens in the morning as directed
• Respond as necessary to any dispatch by a public safety supervisor
• De-escalation of confrontational situation with wanted/unwanted guests
• Medical, injury, forced door open, security or safety incidents
• Administers First Aid and/or CPR when required
• Operate hand-held radio and computers
• Assist in gathering information for investigations on complaints and incidents
• Complete daily reports
• Complete three interior and three exterior tours per shift
• Enforce WCD and PSD Policies and procedures
• Attend work on time as scheduled and adheres to attendance and uniform policy
• Other responsibilities and duties as assigned by management, to ensure the effective utilization of the company’s resources and to ensure customer satisfaction

Skills & Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A valid driver’s license may be required for this position.

1. Strong organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential
2. Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross functional work teams and to establish rapport with others; strong teamwork and synergy skills required
3. Exceptional communication skills and situational adaptability; capable of clearly conveying WCD standards.

• Ability to work effectively in a service-oriented environment subject to frequently changing priorities
• Ability to work under high pressure in meeting urgent deadlines

1. Ability to establish and maintain effective professional working relationships with staff, contractors, and facility users while respecting WCD fraternization policies
2. Ability to work independently and efficiently; exercise initiative, resourcefulness and good judgement
3. Understand and consistently follow work rules, procedures and directions
4. Strong verbal and written communication skills with an emphasis on business writing skills
5. Ability to read, write, and speak English; perform basic mathematical functions (add, subtract, multiply and divide)
6. Follow oral and written instructions and communicate effectively with others in both oral and written form

Education & Experience:

• Education & Experience:
  • Required
    1. High school diploma or general education degree (GED)
    2. Valid CPR, First Aid and AED certification is required within three months of employment
    3. Minimum 2 years' experience in the Public Safety field, preferably in entertainment
  • Preferred
    1. Must be proficient in MS Office (Excel, PP, Word, Access), and MS Outlook
    2. Direct experience with automated fire/safety systems, automated camera systems and basic computer proficiency is preferred
• Preferred
  1. Minimum 2 years' experience in the Public Safety field, preferably in entertainment
  2. Must be proficient in MS Office (Excel, PP, Word, Access), and MS Outlook
  3. Direct experience with automated fire/safety systems, automated camera systems and basic computer proficiency is preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is walking for the majority of shift.
• The employee is frequently required to use hands, fingers and talk. From time to time the employee may be required to work long hours, with shifts that are beyond 8 hours in length. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. Specific hearing abilities required by this job include the ability to hear to be able to listen to a phone and radio in the course of performing the job duties
• While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; in outside weather conditions. The noise level in the work environment is usually quiet to moderate, events such as concerts and sporting contests will result in an elevated noise level

Positioned Based in: Milwaukee, WI Travel Required: N/A

Position Type: Part - Time Non-Exempt Reports to: Manager of Public Safety

Department: Public Safety Department

**The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

**We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status.

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