At Ojo Spa Resorts, we believe creating a safe and welcoming environment is essential to the guest experience. We are seeking a full-time Security Guard to join our team at Ojo Caliente Mineral Springs. This position will primarily work evening shifts and will include some overnight shifts.

In this role, you’ll play a vital part in protecting our property, guests, and employees while upholding the warm and caring atmosphere Ojo is known for. Your responsibilities will include:

• Patrolling resort grounds to ensure a safe and secure environment
• Monitoring surveillance systems and reporting unusual activity
• Responding quickly and effectively to security incidents and emergencies
• Assisting guests and employees with professionalism and courtesy
• Supporting compliance with safety protocols and resort policies

The ideal candidate is observant, calm under pressure, and committed to delivering both security and gracious hospitality.

Responsibilities:

Reports & Logs

• Prepare daily shift reports and maintain an activity log
• Write detailed incident reports and document security breaches or unusual activities
• Assist with scheduling and shift briefings

Patrol & Monitoring:

• Conduct property patrols, including Adobe, Inn, Scotts, Casa Blanca, Farm Gates, Farm Sheds, RV Park, employee and guest parking, Round Barn, Yurts, and other areas as required
• Patrol OSR departmental areas such as landscaping, accounting, maintenance, administration, etc. as required
• Monitor security cameras and incoming/outgoing vehicle traffic
• Patrol bridge entrances and secure gates and doors

Emergency Response & Assistance:

• Respond promptly to security calls, including noise complaints, unruly guests/employees, and medical/fire/EMS situations
• Maintain fire readiness and monitor for fire hazards
• Provide security escorts for accounting personnel and employees
• Assist guests and employees with lockouts, flat tires, and jump-starts

Guest & Employee Services:

• Assist guests with blankets, pillows, firewood, lost items on trails, directions, campground assistance, and general inquiries
• Ensure guests checking out leave on time
• Walk employees to the parking lot when needed

Facility & Equipment Maintenance:

• Conduct lighting inspections and report safety hazards
• Secure and patrol the spa and pools after closing, including locking spa gates and covering pools
• Assist with snow removal (shoveling walkways, applying salt)
• Charge golf carts and turn on yurt heaters and spa pumps as required

Administrative & Miscellaneous Duties:

• Train new hires on security protocols
• Handle package deliveries and unload project deliveries
• Monitor phone and radio communications
• Assist departments with camera searches and front desk closing
• Perform general tasks such as making breakroom coffee and collecting mail when the administrator is out

• High school diploma or GED required
• Previous experience in security, law enforcement, or a related field preferred
• CPR/AED certification required or must be obtained upon hire
• Proficient in basic computer use

Personal Skills:

• Strong observational, critical-thinking, and problem-solving skills
• High level of integrity, professionalism, and ethical judgment when handling sensitive situations
• Ability to remain fair, respectful, and impartial in all interactions
• Ability to handle high-pressure situations calmly and efficiently
• Ability to maintain confidentiality and exercise discretion when handling sensitive information
• Strong communication skills and a customer service-oriented approach

Work Environment:

• Ability to work a flexible schedule, including days, nights, weekends, and holidays
• Physical ability to patrol large areas and respond quickly to incidents
• Ability to stand for extended periods and perform physical activities including sitting, reaching, bending, kneeling, stooping, climbing, and pushing, pulling, or lifting items weighing up to 50 pounds
• Ability to perform tasks requiring manual dexterity, auditory focus, and visual attention

This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

If you require reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.

Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.