Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Under the direction of the Practice Manager, answers and screens all telephone calls. Documents messages as required regarding illness, prescription refills, lab, radiology, imaging reports, test results, referrals, etc. Makes and edits appointments via computer. Organizes provider’s correspondence. Registers patients in a timely and appropriate manner. Verifies data or enters changes to the demographic and insurance screens. Posts co-pays and payments. Balances manual and CRT batches at the end of each session.

Location: 110 Liberty St, Brockton, MA

Department: Urgent Care

This is a full-time 40 hour per week position.

Responsibilities:

• Greets patients appropriately.
• Screens telephone calls in a professional manner, documenting and processing messages accordingly.
• Accommodates patient appointments, maintains, updates, and tracks provider schedule.
• Checks insurance eligibility.
• Enters correct insurance information and codes properly.
• Updates patient demographics each time an appointment or message is made.
• Coordinates provider’s office schedule to accommodate external obligations.
• Inform patients of their responsibility regarding confirmation of insurance coverage, prior approvals and referrals as needed.
• Ensures that a referral is in place when working in specialty departments. If not in place, calls the PCP office to request a referral. Follows up until the referral is received.
• Assist with efficient patient flow and communicate physician/provider delays to patients.
• Monitor arrival and pending lists, canceling and rescheduling appointments so all available slots are used.
• Addresses reminder lists, ER lists and insurance lists in a timely manner and documents in patient’s chart if applicable.
• Obtain same day and /or stat records from HIS and secure patient information from hospitals.
• Periodically address messages with physician/provider.
• Facilitates internal & external referral appointments and hospital admissions.
• Familiar with the general working of all office equipment and maintains upkeep of printers, fax machines, copiers, etc.
• Notifies Practice Manager of equipment and system failures immediately.
• Facilitates mail deliver. Places MR # on all patient mail before giving to MD.
• Provides appropriate paperwork to patients.
• Ensures that MVA and WC forms are completed.
• Collects co-payments and posts payments. Balances, verifies, and reconciles batch.
• Refers patient to billing office with insurance or payment problems.
• Maintains open communication with the physicians, staff, and patients.
• Assists in orienting and training others the functions and duties of the position.
• Report patient complaints directly to the Practice Manager.
• Assists peers in other roles when workload warrants. Performs other duties as necessary.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Performs other duties as assigned.

Required Knowledge and Skill:

• High School diploma or equivalent.
• Talent to be pleasant and helpful to patients especially when they have questions or problems required.
• Computer literacy, accurate spelling and typing skills required.
• Medical office administration education preferred. Prior patient account or third party billing experience desirable.
• Medical terminology knowledge and telephone skills preferred.
• Familiarity with Meditech software systems preferred.
• Majority of time spent sitting while multi-tasking on the phone, computer and interaction with patients and co-workers. Must be able to turn, twist and bend over to move objects up to 5 lbs in weight. Lift and walk with objects up to 5 lbs in weight. Stand up, walk to provider station and clinic offices throughout the day when necessary.

Education/Experience/Licenses/Technical/Other:

1. Education: High School diploma or equivalent
2. Experience (Type & Length):Previous medical office experience preferred
3. Certification/Licensure:
4. Software/Hardware: Familiarity with Meditech software systems preferred