Purpose of this position

To sell glassybaby and accessories, promote the brand, share glassybaby giving message, provide excellent customer service in person, over the phone and email and demonstrate sustained competence and accuracy in POS use and financial transaction accountability and inventory management.

Primary Duties

• Sell glassybaby and accessories in retail store to achieve store sales goals and promote the glassybaby brand.
• Maintain storefront to glassybaby standards through cleaning, inventory and packaging replenishment, and other tasks as needed.
• Packaging glassybaby/rockers/drinkers
• Provide excellent customer service by phone and in person through clear communication, transaction efficiency and accuracy, and an amiable demeanor.
• Operate Point of Sale software with attention to all aspects of reconciliation and accuracy in opening and closing protocol. Possess the ability to troubleshoot transactional problems, physical problems with the POS and any relevant equipment, and convey in writing to the appropriate parties any problems that cannot be solved onsite.
• Process transfer requests, put out product
• When processing the sale please ask for a name + email to enter into the POS for every transaction. no john/jane doe.
• glassybaby to be lit at all times in the stores
• Promote events (in-store and out) and rentals, and other glassybaby services and promotions, in order to increase sales.
• Foster customer partnerships through sharing stories, signing up for email updates, participating in promotions, community outreach, and goodwill, in order to spread brand-awareness and increase sales.
• Read emails + replying when necessary
• Anything else assigned

share glassybaby giving

• Every glassybaby goes back to the glassybaby foundation giving arm of glassybaby
• How much glassybaby has given back to charities
• share who our monthly, quarterly partners are
• Talk about baby grants

glassybaby events:

• Acknowledge each guest.
• Promote and sell products
• Provide excellent customer service
• Share giving message
• Act as an amiable, informed, and helpful representative of glassybaby
• Ensure that event leaves customers excited about the company, the product, the facility, and the quality of the glassybaby team
• Act as a backup to the events staff if needed during events

stores with hotshops

• Share the glass blowing process
• Know daily what the glass blowers are making + share with customers
• put out glassybaby with names for glass blowers to know what they are making daily
• Maintain a clean space for customers to watch
• Communicate with manager and other sale associate about customer inquiries as needed.
• Act as an amiable, informed, and helpful representative of glassybaby.
• Inventory management – exchanges, accurately put in correct information into POS, and help with inventory monthly inventory when asked, daily cycle counts

Knowledge, Skill, and Abilities

• Work as a proactive, supportive, self-directed team member, upholding a positive attitude.
• Perform work in a team environment, not solely as an individual contributor.
• Knowledgeable about the glassybaby products and how they are created.
• Strong organizational skills with a high standard of attention to detail.
• Professional, courteous, and clear verbal communication skills.
• Initiative-taker and proactive; able to work independently without supervision.
• Excellent work ethic. Punctual
• Ability to think quickly and critically, with excellent problem-solving skills.
• Ability to manage difficult situations calmly, professionally, and respectfully
• Basic knowledge of Microsoft Office products
• Know how to operate an iPhone, iPad + outlook
• Read and address emails + replying when necessary
• NetSuite and Shopify software

Education, Experience, Certifications, Licenses

• High School diploma, equivalent or enrollment preferred.
• Customer service experience preferred.
• Luxury brand sales experience preferred.
• Experience with NetSuite, and Shopify- preferred

Physical Demands

• Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds and use a step ladder.
• Frequent standing and walking.
• Must be able to work in conditions that are impacted by weather and climate.
• Must be able to speak and hear well enough to conduct conversations.
• Vision abilities are critical and include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to work in an environment where noise level is usually moderate.
• Frequent use of hands to finger, handle, or feel; must be able to frequently reach with hands and arms; below, at and above the waistline