CLASSIFICATION

Hourly wage, non-exempt

REPORTS TO

Store Manager

JOB DESCRIPTION

Jewelry Sales Consultants provide our guests with an exceptional customer care experience from the warm initial greeting through the long-term client relationship building. Our jewelry sales consultants are fully engaged in providing our guests with product guidance, introducing them to new, exciting products and events, and the services we provide that differentiate Day’s Jewelers from all the rest.

OBJECTIVES

• To reach or exceed personal sales targets.
• To reach or exceed jewelry sales consultant key performance indicators, as defined by the Company.
• To foster healthy interpersonal relationships with our guests and co-workers.

ESSENTIAL FUNCTIONS

• Demonstrates the ability to close sales.
• Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Assist guests and, to the best of their ability, encourage and create jewelry and giftware sales. Involve other store employees to help complete a sale when appropriate.
• Build long-term relationships with clients by practicing consistent follow-through on all client requests. This could include providing product and service information that will support their purchases, maintaining ongoing communication between purchases through handwritten thank you notes, contacting by phone or email to introduce new product arrivals and upcoming store events, and recognizing client birthdays and anniversaries.
• Demonstrate open communication with co-workers and managers. Exhibit friendliness and promote a spirit of cooperation among co-workers.
• Maintain knowledge of the computer programs and other technology to assist with exceptional guest service.
• Maintain an awareness of all product information, brand name merchandise features and benefits, and merchandise promotions and advertisements.
• Assist in showcase and floor product moves, merchandising, display maintenance, and store housekeeping – including but not limited to vacuuming, glass and shelf cleaning, and window washing.
• Maintain front show windows with proper product display, pricing, and cleanliness inside and out.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
• Ensure that all products are clean and tagged with current pricing.
• Adhere to all company policies, procedures, and practices.
• When required, accurately and efficiently complete sales transactions with proper POS procedures.
• Must have knowledge of properly assessing and providing quotes for repair and custom order work. Must understand what work can or cannot be accomplished with the customer's best interest in mind and be able to offer options that are in the customer’s best interest.
• Should it occur, communicate guest dissatisfaction to management while the guest is in the store.
• Demonstrates willingness to make use of all learning materials and opportunities.

COMPETENCIES:

• Drive • Relationship Management expertise
• The need to achieve • Tact
• Desire to Win and outperform others • Confident
• Optimism • Persuasive
• Resilience • Communication proficiency
• Empathy • Organizational skills

WORK ENVIRONMENT

This job operates in a professional retail sales environment. Personal appearance standards are required as described in the company policy. This role routinely uses standard office equipment and computers. This job also requires proficiency with the use of jewelry sales tools and equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day and occasional crawling and climbing. Dexterity and fine motor skills are frequently required. The employee must occasionally lift and/or move items that weigh more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK

Evenings, weekends, and extended required work hours for special events and increased seasonal demand are required.

REQUIRED EDUCATION AND EXPERIENCE

High school diploma or GED.

PREFERRED EDUCATION AND EXPERIENCE

• 1-3 years of sales experience.
• Jewelry Certification trained; GIA, JA, DCA, etc.

AAP/EEO Statement

H. E. Murdock Co Inc., DBA Day’s Jewelers is committed to equal employment opportunity and employs all qualified persons without regard to race, color, religion, national origin, sex, age, sexual orientation, handicap, or any other classification protected by the federal, state or local laws.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Signatures

This job description has been approved by all levels of management:

Manager____________________________________________________

The employee’s signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.

Employee_________________________________________ Date_____________