Job Title: Sales Associate

FLSA Status: Non-Exempt

Department: Operations

Reports To: Store Manager

Position summary: The Sales Associate is a position that effectively and professionally interacts and builds relationships with our customers.

General Purpose: To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers.

Role Qualifications:

• Must be at least 21 years of age.
• Must pass all competency tests.
• Must have at least a High School diploma or equivalent.
• Reliable transportation
• Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

Position Responsibilities:

• Meets and exceeds expectations of the Family Express culture including building relationships, promoting the Living Brand, and serves as a product brand advocate as outlined in the Culture Audit expectations
• Complete all daily, weekly, monthly accounting, banking, and auditing functions using Company approved accounting procedures
• Effectively operates and maintains approved store equipment
• Ensure proper safety, maintenance, cleanliness, and image standards are maintained for the entire store through store image reviews, proper merchandising, safety audits, and proper use of the daily and weekly shift duties lists
• Assists store manager with recruiting quality applicants
• Ensures store security and safety for all customers and employees. Promptly reports any incident
• Assists Store Manager by maximizing sales and gross profit dollars by responsible and profitable marketing of merchandise and proper product availability and display
• Execute merchandising plans utilizing proper merchandizing techniques to ensure products are effectively displayed and promoted in-store.
• Other duties as assigned

Essential Skills and Experience:

• Situational Awareness
• Strong customer orientation
• Time management, multitasking, productivity, and a sense of urgency
• Excellent interpersonal and highly effective communication skills
• Commitment to company mission and values
• Basic mathematical & computer proficiency
• Constructively deals with conflict
• Adaptability, flexibility, and receptive to change
• Problem analysis and resolution at functional and strategic level
• Effective decision making based on sound judgment and reasoning
• Ability to read, write, and understand English

Nonessential Skills and Experience:

• 2-4 year college degree
• Previous retail experience

Reporting To This Position: No direct reports

Physical demands and work environment:

• Physical Demands: While performing the duties of this job, the employee is required to stand for prolonged periods; work up to ten (10) hour shifts, reach, climb, balance, stoop, mop, sweep, change garbage, kneel, crouch; talk and hear; taste and smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
• Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for minimum of 30-minute intervals. Exposure to cleaning solvents.