Retail Salespersons jobs in Hawaii

PAG Sales Team Member

Job Posting

Honolulu, HI /Full Time /On-Site

Pacific Appliance Group (PAG), a 28-year-old local business, whose purpose is “Making Your Life Easier by Doing Appliances Better!” welcomes you!

We all work together to become Hawaii’s Premier Appliance Provider.

We are seeking a Retail Sales Team Member who will work closely with the Retail Sales Manager to help customers buy the right appliances, accessories and services for their homes and rental properties.

We specialize in appliances, our sweet spot. If you want to belong to a team that does that well every day, this company’s a great fit for you.

Our customers are retail, apartment managers, and owners and / or contractors of large projects. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you are:

Committed to Doing Good!
People Centered
Problem Solvers (no problems - just solutions)
Doing the Right Things Always - even when no one is looking
Details Matter
Driven

You’ll love coming to work every day if you get, want, and have the capacity to do:

Learn and understand the concepts surrounding products, services and sales techniques that are important to customers
Listen closely to customers’ needs and wants, help them by finding the products, accessories and services that will best fill them
Answering concerns and objections while helping customers get the best products and services for them
Ask for the Sale!

You’ll have success here if you value clear processes and feel qualified to do the following things:

Greet Customers following the PAG Greeting Process
Walk Customers through the PAG Sales Process
Write up Quotes and Orders in the POS System following these PAG processes
Coordinate and Schedule Deliveries following the PAG Delivery Scheduling Process
Follow up with customers and resolve product / service issues following the PAG Customer Care Process

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable to hit numbers each week of:

Quotes
Sales
Product Protection Plans
Minimum Close Rate
Minimum Customer Satisfaction Score

If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded.

Our company runs on EOS purely. That means as a member of this team, you will have a leader who:

Gives clear directions
Makes sure you have the necessary tools
Acts with the greater good in mind
Delegates appropriately
Takes time to truly understand your role and how you can help the company
Makes their expectations clear
Communicates well
Has effective meetings
Meets one-on-one with you weekly to mentor and coach
Rewards and recognizes your performance

Duties and Responsibilities

Sales:

Being present and engaging appropriately with any product, process and sales training that is offered (always taking advantage of opportunities to learn, improve and grow)
Listening to customers needs and desires, presenting them with the best solutions for them, and helping them see why the offered solution(s) are the best for them, all while answering questions and overcoming objections along the way
Asking for the Sale
Writing up the Sales Order accurately and completely (including notes necessary for the customer, the purchaser, and delivery / install crews to understand fully the products and scope of services being provided)
Collecting the full payment accurately of orders at the time of the sale

Coordination:

Scheduling - following the PAG processes in
Ordering (putting the right needed dates on the order)
Delivery / Installation (making sure to create the appropriate delivery order(s) for each order, scheduling then according to PAG processes - right product / services on the right truck / crew.

Customer Service:

PAG believes strongly in the concept of under promise and over deliver. Your role as a sales team member is to make sure our customers understand the advantages AND the limitations of the products, accessories and services we sell.
PAG puts customer service as first and foremost in our organization. Your role in this is to help customers with the needs they have in getting their products delivered on time and with an excellent customer service experience.
PAG wants all of our customers to be satisfied with the products and services that we provide, as such part of this position is to listen when customers have product and / or service issues and help them get connected to solving these problems.

Qualifications:

Excellent collaboration, communication and decision-making skills; ability to balance strategy and execution of various activities.
Ability to adapt quickly and deliver results in a high velocity environment.
Ability to prioritize the most important tasks with time restrictions.
Flexible and adaptable; able to work and thrive in an ambiguous environment.
Proficient in Google Drive, MS Office, including PowerPoint, Excel, Word and any other programs utilized by PAG.

Physical Requirements:

Ability to sit and stand for long periods of time
Fine motor skills - being able to operate a keyboard and mouse efficiently
Visual Acuity - have clear near vision for reading computer screens and blueprints
Hearing Ability - able to hear and understand conversations in person and on the telephone
Light to Medium Lifting - ability to occasionally lift and help put appliances in their appropriate location on the sales floor, or assist in loading and unloading floor models

Work Schedule:

5 Days a week - Monday - Saturday (9am - 6pm) As this is a position that serves retail customers you will need to work Saturdays and will have another day off during the rest of the week. This may change based on our customers needs as we go forward.

CompensationCommission

This position is a commissioned position, with a Draw Component. Your Draw amount will be $2,250 twice a month ($54,000 annually), and will be paid out to you in accordance with the Company’s standard payroll schedule (which is one the fifth and the twentieth).

The Target Annual Compensation for this position is $90,000 a year including commission and SPIFF (with $54,000 of this being guaranteed). There is no “cap” on compensation, the more you help customers buy the items and services that they want and need the more you will earn.

Benefits & Perks

Medical benefits
Up to 20 days vacation per year (after 90 days = 10 days, after 2 years = 15 days, after 5 years = 20 days).
8 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve).
401k plan
Temporary Disability Coverage
Employee Purchase Discounts (after 3 months)
Excellent opportunities for career growth
Work in a hyper-growth company

About Pacific Appliance Group

Pacific Appliance Group (PAG) was created in 1997 with the purpose of servicing state and military contracts, and selling to businesses. PAG went on to work on larger housing development projects and has become one of the major suppliers of appliances on Oahu.

In 2021 Pacific Appliance Group was acquired by its current owners, who have grown the brands they carry to provide a greater assortment of products for discerning consumers with homes in Hawaii. They also added in-house delivery and install teams to offer more services that clients were requesting to enhance the PAG experience. They have more than doubled PAG’s sales during their ownership and seek to grow that even further as they look to provide the best appliance solutions for property managers, housing projects, and retail consumers across the entire state of Hawaii.

Pacific Appliance Group (PAG) is an equal opportunity employer. PAG provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, veteran status, and other categories protected by federal, state or local law and are not factors in employment, promotion, compensation or working conditions.

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