Summary:

To offer superior customer service while selling merchandise and assisting management in merchandising, understanding inventory control, special events and daily tennis operational duties.

Essential Duties and Responsibilities:

Sales Duties:

• Assist customers with purchases in a courteous, cheerful and helpful manner.
• Know product features and benefits to promote multiple selling and up selling
• Acknowledge all customer upon entrance into each shop and utilize name 3 times
• Understanding all aspects of the POS. Open, close and process transactions accurately and timely
• Open shop on time and have a neat and stocked store daily.
• Shops should be clean and straightened before leaving each evening or shift.
• Check in new merchandise accurately. Put out new merchandise immediately and neatly while back stocking excess.
• Re-stock merchandise daily and continuously refold, straighten, and maintain the store's appearance on the floor, cash counter and back stock at all times.
• Dust and clean shop daily and weekly and as needed.
• Be alert to store's inventory on a daily basis and report low stock to appropriate manager

Tennis Duties:

• Assist customers with booking courts and lessons.
• Assist with all organized tennis functions when needed.
• Process daily tennis lesson reports.
• Assist Director of Tennis and Tennis Staff with office duties.
• Assist Director of Tennis in record keeping and buying of tennis clothes
• Answer the phone in a polite and professional manner.

Supportive functions:

• Assist in accurate inventory taking.
• Change and maintain in store and window displays every 2 weeks.
• Refer customers to other shops.

Qualifications:

• Strong selling skills.
• Outstanding communications skills.
• Flexible and must be a team player.
• Create rapport with customers.
• PC Skills to understand our POS system (golf pro), ability to make store signage, on line sales. ( Microsoft Excel and word)
• Basic math skills regarding counting money, giving change and balancing end of day reports. ( only Gift shop has money and needs balancing)
• Be able to multi – task
• Should be able to work in a fast paced environment at times.

Education and/or Experience:

• High school education
• Previous retail sales experience helpful

Language Skills:

Must be able to fully comprehend the English language fluently (read and write) in order to communicate with co-workers and fully understand job assignments.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

• Must be able to stand for long periods of time.
• Must be able to reach, grab and lift objects over shoulder height
• Must be able to squat and kneel down on regular basis
• Must be able to bend & twist upper body to reach up, down or side-ways on regular basis
• Ability to lift 25 pounds

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be a team player and provide lateral service.
• Follow Ocean Reef Club Associate Handbook and Quality Job Standards.
• Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.
• Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.