The Broad was established to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world’s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation’s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.

ABOUT THE POSITION

Reporting into the Associate Director of Retail Operations, the Retail Sales and Services Associate sets the standard for excellence in our distinctive venue by curating personal shopping experiences, sharing knowledge about the collections and architecture, and finding innovative ways to surprise and delight our visitors every day. You will embody the museum’s mission by creating meaningful connections with guests while supporting a warm, engaging, and professional environment.

To maintain this standard, you will also uphold our WEPCON expectations and ensure our spaces remain welcoming, clean, and organized. In addition to retail-focused education, staff receive training in safety and security to help provide the best possible visitor experience across all aspects of the museum.

DUTIES AND RESPONSIBILITIES

• Take an active role on the salesfloor, ensuring all clients are greeted and engaged.
• Communicate professionally at all levels and be open to feedback.
• Ensure the client experience is at the center of all decision making.
• Exhibit enthusiasm for and knowledge of the artists and artwork in the collection.
• Create a dynamic and engaged experience and share information about the artists and our products.
• Utilize clienteling techniques to develop repeat clients with data on preferences and purchase history.
• Attain individual daily, weekly, and monthly sales goals.
• Perform all POS related activities to facilitate accurate and efficient transactional flow.
• Break down shipments, tickets, and organize merchandise.
• Replenish, organize, and clean floor fixtures daily.
• Adhere to all established loss prevention and operational policies and procedures.
• Be an ambassador of the museum, sharing information about the collection and the building.
• Support and enhance The Broad brand by achieving established WEPCON standards.
• Enforce security and safety procedures in all public spaces of the museum.
• Explain new museum guidelines and protocols to all visitors of The Shop.
• Stay abreast of and follow all policies and procedures.
• Assist with all opening and closing duties and other duties as assigned.
• Complete all required ongoing training, including but not limited to health and security, audience engagement and collection, visitor orientation, and product information.

EXPERIENCE AND QUALIFICATIONS

• A passion for people, museums, and contemporary art.
• Previous retail sales experience in luxury, art, and design / hospitality environments preferred.
• High school diploma required; relevant coursework from an accredited college or university preferred.
• Multilingual applicants strongly preferred.
• Ability to work well with individuals from diverse backgrounds.
• Identify and positively resolve visitor issues in the moment.
• Strong decision-making skills are necessary.
• Must be able to work Tuesdays – Sundays, holidays, exhibition openings, and late-night special events.
• General knowledge of information technology and business software applications.
• Effective and persuasive verbal and written communications skills.
• Ability to professionally present information to a wide variety of internal and external stakeholders.
• Approach work with integrity and honesty.
• Support and demonstrate the museum’s culture of developing a diverse, equitable, inclusive, and accessible environment for staff and visitors.
• Demonstrate and practice sensitivity to all elements of diversity in the museum with staff, visitors, and all programs and services the museum provides.

PHYSICAL REQUIREMENTS

Ability to lift, carry, push, and pull items weighing up to 50 pounds. A full range of body motion is required on the job to include frequent sitting, bending, stooping, crouching, lifting, carrying, walking, and standing.

The Broad is committed to providing reasonable accommodations to qualified individuals with disabilities and welcomes conversations about access needs related to this role.

ADDITIONAL REQUIREMENTS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference check.

SCHEDULE

Temporary staff can expect to work up to 20-29 hours per week with hours fluctuating based on business needs. Team members must be available Tuesday-Sunday in conjunction with the current hours of operation (see below). This position will regularly require working nights, evenings, holidays and additional hours beyond those listed below.

The museum’s day and hours of operation are subject to change, which will likewise affect work schedules.

Monday | Closed

Tuesday & Wednesday & Friday | 11:00 a.m. – 5:00 p.m.

Thursday | 11:00 a.m. – 8:00 p.m.

Saturday & Sunday | 10:00 a.m. – 6:00 p.m.

*Closed Mondays, Thanksgiving, & Christmas

COMPENSATION

$22.00 per hour

TO APPLY

Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.

EQUAL OPPORTUNITY EMPLOYER

The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.

*Reasonable accommodations will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.

The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job.