JOB DESCRIPTION: Housing Outreach Liaison

DEPARTMENT: Residential

REPORTS TO: Director of Residential or their designee

EFFECTIVE DATE: 08/19/2025

SUMMARY OF DUTIES AND RESPONSIBILITIES:

This position is responsible for supporting the Residential Program by working in collaboration with direct service staff to resolve housing crisis issues. The expectation for this position is to improve client outcomes by increasing agency skills and knowledge pertinent to multiple barriers related to housing.

DUTIES AND RESPONSIBILITIES:

1. Practice Housing First, harm reduction and other low-barrier service delivery models.

2. Attend local Continuum of Care meetings related to coordinated entry/case conferencing.

3. Outreach to individuals who are not currently engaged in CPR or CSTAR services who are in housing crisis or experiencing homelessness.

4. Refer and transport (as needed) individuals to initial appointments to establish services for employment, behavioral health, substance use, physical health, or other mainstream benefits.

5. Landlord recruitment and rapport building. Directly contact potential landlords and provide information and make referrals to their units. Follow up with landlords about referrals and problem solve tenant issues to maintain rapport.

6. Receive referrals from Continuum of Care programs to assist individuals with housing stability.

7. Obtain SSI/SSDI Outreach, Access, and Recovery (SOAR) certification and assist individuals throughout the SOAR process.

8. Assist with the moving on process and meet with tenants to evaluate their readiness to move on to other permanent housing options.

9. Stay current on new and improved institutional knowledge regarding housing resources

10. Identify the network of peers and experts to assist with resolving housing related issues.

11. Housing Outreach Liaison(s) shall attend all Housing Outreach Liaison conference calls, webinars, trainings, and meetings as arranged by the DBH or the Missouri Behavioral Health Council.

12. Housing Outreach Liaisons shall provide training to internal agency staff and external community stakeholders about housing related best practices.

13. The liaison shall track and provide all information in a timely manner as required by the designated staff of DBH and the Missouri Behavioral Health Council.

SUPERVISORY RESPONSIBILITIES

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor’s in Social Work, Psychology, Sociology or other related field and/or two years of

relevant case management experience in housing. Communicate professional content orally and in writing; to maintain effective relationships with other staff disciplines and community agencies.

CERTIFICATION OR LICENSE REQUIRED:

As required by the field.

COMPETENCIES

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.