FLSA Classification: Non-Exempt

Reports to: Client Services Programs Manager

Job Summary:

The Resident Service Coordinator (RSC) is responsible for connecting residents with supportive services, fostering community engagement, and enhancing the overall quality of life within the housing authority’s communities. The RSC works closely with residents, property management and community organizations to identify and address resident’s needs, ensuring they have access to resources and opportunities for stability and growth.

Essential functions:

• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
• Develop strategies to link residents with needed services, including aiding in overcoming various barriers that might impede access to services.
• Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.
• Implement priority programs and essential activities through partnerships with other community-based service providers/organizations. When other service organizations are not available, they may deliver direct services.
• Participate in the development of pilot programs to test new models of service delivery and carry out implementation of specified programming at assigned properties.
• Collect the required data for all programming offered, record data in the database (Yardi) and submit reports in an accurate and timely manner. Maintain all reporting requirements set by funding and/or governmental agencies.
• Evaluate outcomes of regularly scheduled on-site programs and services as required for quality improvement.
• Report child, dependent adult and elder abuse and neglect according to State law.
• Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately.
• Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions.
• Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors.
• Plan and coordinate recreational, cultural and social activities in coordination with property operations staff and residents, as needed.
• Actively collaborate with the Client Service Team to share information and implement fundraising plans
• Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc.) for residents.
• Attend all staff meetings, training sessions, and other appropriate meetings and conferences

Supervisory responsibilities:

• N/A

Work environment

• In office setting

Physical demands

• Mobility and flexibility to walk, bend, kneel, lift, and reach to perform above duties as stated

Travel required

• Must poses a valid driver’s license
• May travel when needed

Additional duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required education and experience

• A minimum of two years of experience in social services, case management, or related fields.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong interpersonal and communication skills, with the ability to build trust and maintain confidentiality.

Preferred education and experience

• Experience working with low-income or vulnerable populations.
• Familiarity with state and federal housing regulations.