Position Title: Residential Aide – The Aston

Reports To: Residential Aide Coordinator; Assigned Shift Supervisor

Status: Hourly (Non-Exempt); Essential

Classification: Protection Sensitive

Location: 1129 New Hampshire Ave NW, Washington, DC 20037

Hours: Full-time, M-F, 3:00 PM - 11:00 PM

About Us: Friendship Place is a nonprofit organization serving the Washington, DC, region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs with positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, shelter, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values:

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary of Position: The Aston is a newly developed non-congregate shelter serving single adults and adult households without children experiencing homelessness in the District of Columbia. The Aston can accommodate up to 190 residents across a variety of shelter bed environments, including medically vulnerable and medical respite beds, work beds, beds for seniors, ADA beds, and beds for couples and families with non-minor dependents. All residents of The Aston are matched through the Coordinated Assessment and Housing Placement (CAHP) system and are targeted to enter stable housing destinations within 3-6 months of program entry. Residential Aides provide 24/7 on-site services to residents by ensuring a safe, healthy, and supportive environment. The position completes intake procedures for newly assigned residents and routine rounds/inspections of assigned residential floors. Residential Aides work collaboratively with program staff to ensure high-quality services are always provided, and all documentation is completed on each shift. The position also supports residents by distributing essential resources, including meals, hygiene supplies, laundry supplies, linens, towels, and other available resources.

Essential Duties and Responsibilities:

• Provides appropriate support and oversight of residents, units, and grounds at The Aston, ensuring the security and safety of residents, staff, and visitors.
• Supports and reinforces program policies and program rules for residents.
• Conducts intake processes for newly assigned residents to The Aston; Explains program rules, rights, responsibilities, building procedures/schedule, and unit assignments.
• Provides de-escalation services to residents and contacts crisis services (MPD, Mobile Crisis, CRT, etc.) as necessary.
• Submits daily shift notes to the Shift Supervisor for completion of a shift log regarding all activities from the shift.
• Ensures appropriate noise levels within the building and enforces guidelines for quiet hours (overnight)
• Performs weekly and as-needed inspections of units; completes and submits all required documentation.
• Reports maintenance and building concerns to the Shift Supervisor.
• Actively supports and ensures the success of the required fire/evacuation.
• Ensures detailed completion and submission of all Unusual Incident Reports (UIR) or Critical Incident Reports (CIR) in the required timeframe during each shift.
• Supports meal delivery, distribution, storage, and disposal.
• Distributes residential supplies and support to residents (cleaning, hygiene, laundry, bedding, etc).
• Actively participate in case meetings, staff meetings, and supervisions.
• Actively attend and participate in all required training per contract requirements.
• Perform other duties as assigned.

Education/Experience Requirement:

• A high school diploma or equivalent is required.
• Two (2) years of experience working in a residential or shelter setting is required.
• Prior supervisory experience, preferred
• Prior relevant work experience in human or homeless services, psychiatric rehabilitation, addiction, poverty, foster care, mental health, youth/young adults, LGBTQIA+ people, and/or other individuals from historically marginalized communities strongly preferred
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.

Essential Skills and Competencies

• This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employees must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others respectfully and in a trauma-informed way.
• Solid decision-making and problem-solving skills (Identifies and resolves problems in a timely manner; uses sound and accurate judgment; Attention to detail)
• Strong oral communication skills (Ability to speak clearly and convey vital information to diverse audiences, active engagement in meetings)
• Strong written communication skills (Writes clearly, informatively, and with accuracy)
• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
• Commitment to Growth and Development (Strives to build knowledge, skills, and best practices)
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary)
• Teamwork and Collaboration (Balances team and individual responsibilities; gives/receives feedback; upholds confidentiality; pursues objectivity and open dialogue)
• Champions diversity, equity, and inclusion (Pursues cultural humility/sensitivity, racial equity, social justice, and inclusive perspectives/experiences)
• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions and actions. (willingness to support colleagues in achieving outcomes)
• Commitment to Organizational Practices and Culture (Mission, Core Values, Strategic Planning, and Compliance)
• Experience with Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.), Internet services, and web-based reporting systems.

Working Conditions

The position will spend most of the time moving through the program site, providing supportive services to residents and desk settings for required reporting. The position will be required to complete floor rounds throughout the shift and to respond to resident, residential aide, and vendor questions/requests.

Physical and Environmental Requirements

The position will involve time between office/desk settings and walking the occupied floors and grounds of The Aston.

• Must have the ability to lift and/or move up to 25 lbs.
• Consistent Sitting, walking, and climbing steps
• Repetitive motion, such as leaning over, bending at the knees, and standing for extended periods, is expected.

Other

Application Deadline: This job is open until filled or until the hiring manager determines they can no longer accept applications.

Compensation: The hiring pay range is between $17.95 - $20.23 per hour­­­­­­­­­­­­­. The starting annual salary is based on a step system. A candidate’s starting pay is determined based on meeting the basic position requirements and current completed education, credentials, and work experience. Please note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).

Background Checks

This position is considered a Protective Sensitive position. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background checks and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, and a Tuberculosis Test. References, education, and employment verifications are also required.

Direct & Indirect Reports Direct: None

Specific Requirements

The employee must have a valid government-issued ID and have reliable transportation to arrive at the worksite on time.