• Directly supervise and facilitate the development of a team of 9-19 Resident Assistants (including promotional student positions of Office Managers and Senior Resident Assistants) to enhance student learning through engagement, encourage student-led programs, ensure sound operation of the residence halls, and facilitate annual program plan initiatives.
• Complete periodic performance appraisal of student staff.
• Direct and assist Resident Assistants in promoting responsible student behavior that benefits individual students and the whole residence hall community.
• Constructively manage personnel issues and conflicts, respond to job-related issues, and recommend appropriate solutions for the team.
• Contribute time and talents to all department-wide staff recruitment, selection, and training activities.

Supporting Student Learning and Student Success

• Support the creation of living environments that promote student engagement by creating innovative opportunities to engage students in their residence hall and campus-wide community.
• Utilize a variety of communication channels to build community and interact with students (visibility strategies, digital communications, etc.)
• Create strategies to implement the RLH program plan with fidelity to department learning outcomes.
• Contribute to the development of a culture of student partnership and ownership.
• Actively develop and promote community initiatives designed to engage students in the college experience based on national best practices for engagement and retention.
• Fulfill student leadership development through individual and group initiatives, programming, and community support. Advise residence hall-focused leadership group(s) to support student engagement and advocacy based on community needs.
• Help residents understand their rights and responsibilities as community members by explaining and enforcing policies and procedures through educational conferences and other methods.
• Educate staff and students about University Code of Conduct, Residence Hall Regulations, and fire and safety codes.
• Utilize position and leadership roles to maximize both the academic and residence hall recruitment and retention of undergraduate students.
• Serve on a multi-tier on call rotation to provide non-clinical student counseling, student mediation, crisis intervention, and referral services.
• Identify critical issues, assess student behavior, and communicate effectively with supervisor to formulate response (educational and student conduct) to student concerns.
• Directly engage in formal assessment design, analysis, report authorship, and presentations of student engagement outcomes in a cycle of continuous, evidence-based improvement.
• Assist in the coordination of on-site and front-line response to crisis situations, including those that are highly complex in nature and may be life threatening.
• Actively support theme communities and/or Living Learning Communities located in the residential area, including collaborating with any offices that support programming within the community.
• Critically evaluate programs, environments, and practices through an anti-racist lens to identify and implement strategies to address inequities and increase sense of belonging for student with traditionally minoritized racial identities.
• Provide support to University pipeline programs to facilitate student experiences that foster a positive college experience and increase retention and success for students.

Operational Responsibilities

• Facilitate the opening and closing of assigned residence halls at the beginning and end of each semester as well as during break periods.
• Utilize StarRez occupancy management system to conduct building conduct housing processes such as check-ins, room changes, key/card inventories etc.
• Work cooperatively with other University offices such as the University of Delaware Police Department, and Facilities in response to day-to-day functioning of the halls. Address safety concerns, custodial and maintenance concerns, and coordinate promotion of services and resources.
• Oversee the scheduling of student staff for duty, office hours, security rounds, and distribution of U.S. and Campus Mail. Oversee key, access card, and security systems management, and room changes.
• Identify, report and advocate for maintenance concerns throughout the building and residential complex. Respond to facility emergencies. Make recommendations for facility improvements.
• Coordinate administrative, student staff development and programming budgets for the assigned residential area totaling up to $3000.
• Monitor student staff and student leader expenditures with budgets of approximately $6000. Oversee department programming budgets ranging from $500-$5000 per event.

• Master's Degree required, and one year of experience working with college students or, two years of graduate experience working with college students.
• Familiarity with college student learning and development theories.
• Commitment to and knowledge of diversity, equity, and inclusion
• Ability to work effectively with a wide range of constituencies in a diverse community.
• Advanced interpersonal, communication, and presentation skills.
• Ability to apply learning outcome approaches preferred.
• Behavior management experience.
• Skill in crisis intervention, directing and enforcing policies and regulations which pertain to campus life and to student development.
• Ability to motivate, develop, direct and train assigned staff including coordinating and supervising work.
• Adept communicators in person and in digital communications (email, social media, etc.)
• Ability to foster a cooperative work environment.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to manage multiple tasks and effectively prioritize among competing needs.
• Proficiency utilizing student behavior and room assignment software.

Additional Roles:

*Note: some roles may be assigned based on RHC’s residential area assignment or skill sets.

• Serve on multiple department-wide committees in member or chair role and lead major department initiatives designed to further student learning and development.
• May supervise a graduate assistant in a Hall Director capacity or other specialized functional role.
• Serve as an Office of Student Conduct Hearing Officer, Pre-Hearing Officer, or sanction- based educational seminar facilitator for the University. Render educational and corrective sanctions (excluding suspension from the University) for violations of University policies.
• Co-instruct UNIV320: Contemporary Issues for Resident Assistants, a weekly one-credit course.
• Assume summer roles and responsibilities as designated by department need. Summer roles may include, but are not limited to: Summer Conferences, overseeing Summer Housing for UD students, roles in New Student Orientation, giving presentations and workshops to various student groups, staff training roles, etc.
• Serve in a liaison role to partner offices to increase staff familiarity, training and student use of resources.
• Assist with as housing coordination or support for communities such as Puppy Raisers of UD or All Gender housing.
• Assist with departmental recruitment and retention efforts.
• Assist with centralized Residence Hall Regulation review and case assignments.
• Assume leadership for functional areas such as housing assignments, staff selection and training, equity and inclusion programming, leadership development, etc.
• Assume additional responsibilities as assigned by supervisor or other members of the Residence Life & Housing leadership team.