The Residential Advocate plays a critical role in fostering a trauma-informed, healing-centered environment for clients residing at the Archway Safe House. This dual role provides daily support and mentorship to survivors of trafficking and/or exploitation while also serving as a CalAIM-aligned Community Health Worker, helping clients navigate systems of care, access resources, and build stability.

Part-time and full-time positions available. Schedule will include evening, night, and weekend shifts.

Duties and Responsibilities:

• Provide compassionate, strengths-based, trauma-informed support to residents throughout their healing journey.
• Assist with daily living support, goal setting, and life skills development while modeling respectful, communal living.
• Serve as a liaison between residents and health, behavioral health, and social service providers to ensure access to needed care and resources.
• Support residents in scheduling, attending, and following through with medical, therapeutic, and community-based appointments.
• Conduct routine wellness check-ins and contribute to care coordination efforts with case managers and clinicians.
• Reduce barriers to care by offering culturally responsive and trauma-informed services.
• Maintain accurate and timely documentation, including shift notes, incident reports, and service tracking in alignment with Medi-Cal and CalAIM Enhanced Care Management (ECM) standards.
• Ensure confidentiality, comply with HIPAA and mandated reporting requirements, and support quality assurance and reporting efforts.
• Complete or commit to completing CalAIM Community Health Worker core competencies and training.
• Maintain current CPR/First Aid certification and participate in ongoing education focused on trauma, de-escalation, and working with survivors of trafficking and exploitation.
• Contribute to household upkeep including cleaning, meal prep, inventory, and general maintenance of a safe and supportive environment.
• Collaborate with fellow staff through consistent communication, team meetings, and case staffing; assist with shift coverage, crisis management, and after-hours needs as required.

Knowledge, Skills and Abilities:

• Knowledge of applicable state and federal laws governing assigned services, including those related to confidentiality
• Knowledge of community resources and service agencies, including both private and other public agencies
• Ability to find the needs and challenges for individuals and families accessing services, including cultural barriers
• Understand and interact sensitively, effectively, and professionally with people and participants from diverse cultural, socioeconomic, educational, ethnic, and professional backgrounds, including supervisors, managers, co-workers, other agencies, and members of the public
• The ability to move between offices, supporting the household needs, along with two units in Transitional Housing, and two units in Shelter

Required Education and Experience:

• High school diploma or GED required, associate’s or bachelor’s in a human services field preferred.
• Lived experience or professional experience in working with survivors of trafficking, exploitation, homelessness, or complex trauma.
• Meets eligibility criteria for CalAIM Community Health Worker role or willingness to complete CHW training within 90 days.
• First Aid/CPR certification (required at hire or within 30 days).
• Strong communication, empathy, problem-solving, and boundary-setting skills.
• Valid driver’s license, clean DMV record, and ability to pass a DOJ/FBI background check.
• Successful completion of State approved Peer Certification Training
• Satisfactory completion of One SAFE Place’s 66-hour domestic violence and sexual assault crisis intervention training (post-hiring requirement)
• Two years of experience as a Peer Support Specialist or its equivalent, or a combination of professional and lived experience

Preferred Education and Experience:

• Bilingual preferred, not required
  

Physical Requirements:

• May be required to lift and/or move up to 50 pounds
• Requires use of computer, tablet, phone and/or general office equipment
• Needs adequate visual acuity, ability to grasp and handle objects
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone
• Will require outreach, engagement, training and education to community partners or service providers
• May travel for meetings, training, etc. as needed
  

Rate of Pay:

Full time, nonexempt

$20.00 - $26.00 per hour DOE

Benefits:

Health Insurance
Dental Insurance
Vision Insurance
401(k) with company match
Prestige Urgent Care Membership
Paid Time Off

Who We Are:

Children's Legacy Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of the Children's Legacy Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources at hr@childrenslegacycenter.org.

ARCH Collaborative is an At-Will Employer

ARCH Collaborative is an Equal Opportunity Employer