Villanova University
Ticket Office Assistant

Posting Details

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Position Information Posting Number:20255733VPosition Title:Ticket Office AssistantPosting TypeStudentHours/week:10Eligibility:Work study preferred but open to all studentsSemester2025-2026 Academic YearLocation Detailed Work ScheduleWeeknight and weekend athletic events.Number of positions:12Department:728-Athl - Ticket OfficeContact Name:Gina PalermoContact Phone/Extension:Gina.Palermo@villanova.edu Position Summary Information Job Description Summary:In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

• Answer customer inquiries and process ticket sales via walk-up orders.
• Responsible for daily reconciliation of ticket sales and payments.
• Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

Requirements:

• Experience in an in-person customer service position.
• Familiarity with MS Office applications (Word/Excel).
• Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
• Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
• Must be able to multi-task and work in a fast-paced environment.
• Must be able to work weeknights and weekends as needed for events, including working all home football games.
• Must have reliable transportation to and from athletic events.

Additional Information:Athletic ticketed sports throughout the 2024- 2025 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse.1-2 years customer service experience preferred.Please attach a resume, cover letter and a copy of your VU Class Schedule.Physical Demands Summary:Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elementsWage Rate:$11.25 Posting Detail Information Closing Date (11:59pm ET):Open Until FilledYesPosting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a registered Villanova student?
   • Yes
   • No
2. * Are you eligible for work study?
   • Yes
   • No
   • I don't know
3. * What is your availability? (days and times)

   (Open Ended Question)

4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

   (Open Ended Question)

5. * I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
   • Yes
   • No

Optional Applicant Documents:Required Documents

Optional Documents

1. Cover Letter / Letter of Interest
2. Other Document
3. Resume / Curriculum Vitae