Updated: 9/23/2025

Job Title: Box Office Reservationist Department: Box Office

Reports To: Box Office Assistant Manager FLSA Status: Non-exempt

General Description

This phone-based position is responsible for providing exceptional customer service, processing ticket sales, and managing orders. This role delivers a respectful and knowledgeable experience for every caller.

Essential Responsibilities & Duties:

• Answer incoming calls promptly and professionally.
• Process tickets orders, exchanges, and gift card sales as requested by customers.
• Provide detailed and accurate information on performances and venue policies.
• Sit at telephone bank for 7-9 hours per shift.
• Safegaurd the personal and financial information of guests.
• Perform other related duties as assigned.

Benefits and Compensation:

• Weekly pay.
• On the job training and on going professional development.
• Fun and engaging working environment.
• Flexible schedule.
• Generous discounted meal program
• Discount and free tickets to Chanhassen Dinner Theatres events.
• MERSC Discounts.
• Role starts at $16.00 per hour.

Shifts:

• The hours required for this position are reflective of the dynamic schedule of the theatre.
• Availability required:
• At least three shift availability
• Rotating Saturdays are required.
• Current hours of operation:
  1. Monday: 9:30 AM-5:00 PM
  2. Tuesday-Saturday: 9:45 AM-6:00 PM

Qualifications:

• Minimum of 18 years of age.
• Minimum of two years of customer service experience.
• Strong communication and telephone skills with a high degree of attention to detail.
• Ability to work positively and collaboratively with a team.
• Ability to apply a creative approach to solving customer challenges.
• Commitment to providing genuine hospitality.
• Call center or phone bank experience a plus.
• Must be comfortable with technology and able to multitask effectively.
• AudienceView or other online ticketing system a plus.

Diversity Commitment:

Chanhassen Dinner Theatres is committed to fostering and cultivating a culture of inclusionthat celebrates diversity and promotes equity.

Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We embrace and celebrate the diversity of our staff, artists, and patrons.

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. All employees are responsible for following Chanhassen Dinner Theatres policies and procedures as defined by their manager or Employee Handbook.

Chanhassen Dinner Theatres provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, or genetics.