Job Title: Registered Nurse, Clinical
Department: Clinic
Position Type: Full-Time
FLSA: Non-Exempt

The Registered Nurse (RN) plays a critical role in supporting the Care Team POD model and managing nurse schedules to ensure efficient clinical operations. This role prioritizes patient-centered care, interdisciplinary collaboration, and proactive coordination to maintain continuity of care and optimize POD effectiveness.

• Maintains nurse schedules to ensure adequate coverage across the clinic.
• Administers treatments, injections, and immunizations.
• Coordinates care for patients by working with the interdisciplinary healthcare team.
• Adjusts staffing in real time based on patient volume and acuity.
• Manages open triages and ensures timely resolution.
• Assesses reasons for patient visits and directs ("jockeys") patients to the appropriate provider.
• Prepares and pends orders for provider review.
• Processes prescription requests.
• Provides patient education on self-injection, new medications, treatments, or other care needs.

• Collaborates with providers, nurses, supportive services, and patient service representatives to maintain POD efficiency.
• Ensures continuity of care within the POD by monitoring patient needs and follow-ups.
• Handles open in-basket messages and coordinates appropriate interventions.
• Facilitates effective communication with other Care Team RNs to support seamless care transitions.
• Assists providers in delivering patient care.
• Explains procedures and treatments to patients to gain cooperation, understanding, and reduce apprehension.
• Aids providers during examinations and treatments.
• Observes patients, records significant reactions/conditions, and notifies providers of reactions to drugs or treatments.
• Assists providers with written prescriptions, refills, pharmacy phone-ins, and medication list documentation.
• Performs duties of a Medical Office Assistant and/or Licensed Practical Nurse including taking vitals, updating patient information, collecting samples, and performing tests such as EKGs.
• Participates in daily huddles and contributes to care coordination and quality improvement efforts.

• Current RN license in New York State.
• Minimum of 2 years of experience in outpatient or team-based care preferred.
• Strong organizational, multitasking, and communication skills.
• Proficiency in EMR systems (Epic experience a plus).
• Commitment to patient-centered care and continuous improvement.
• Ability to work collaboratively in a fast-paced environment.

• Current New York State Registered Nurse license required.
• Outpatient experience or team-based care experience preferred (2+ years).

• Must respect and support patients, employees, and visitors with diverse lived experiences.
• Must demonstrate commitment to the mission, vision, values, and behaviors of One Trillium.
• Must maintain confidentiality of all patient, employee, proprietary, and protected information.
• Must meet departmental performance standards and participate in audits and quality improvement plans.
• Required to participate in continuous improvement of job duties and work processes.
• Performs other duties as assigned.