Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Specialized

Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

10 lbs to 25 lbs

Reaching and/or lifting overhead

infrequently

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Greet customers in a pleasant and professional manner.

Computes customers bills.

Receives cash, checks and credit card payments from customers; records amounts received and including extended warranty companys.

Makes changes and issuies receipts to customers.

Provide refunds or credit memorandums to customer for returned merchandise or as directed by managers.

Reconciles cash drawer daily.

Works with deparment managers to keep abreast of new products and services offered, their features and value, and any changes in price.

Anwsers customers questions about services performed or products purchased, or refers them to someone who can.

Handles customers complaints with integrity and poise and, when necessary, refer dissatisfied customers to the appropriate indivduals for resolution.

Provides clerical and secertial assistance to departments as needed.

Maintains a professional apperance.

Keeps work arear net and clean.

Purchases in the New Cars.

Reconciles the gas sheet.

Makes Pre packs for Service.

Call back on customer missed appointments.

Schedules service appoints.

Arranges Shuttle service.

Service Follow up CRM.

Other CRM tasks as provided by managment.

Prepars Box for the inter-office transfer.

Performs other duties as assigned.

MARGINAL DUTIES Include the following. Other duties may be assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements leisted below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

EDUCATION and/or EXPERIENCE

LANUGAGE SKILLS

MANTHEMATICAL SKILLS

REASONING ABILITY

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS The physical demands described here are representative of those that must be ment by an employee to successfully perform the essential functions of this job. Reasonable accommodations may br made to enable individuals to perform the essential functions.

WORK ENVIROMENT The work enviroment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Anwers incoming phone calls. Directs caller to appropriate department or individual or takes a through message.

Communicates with callers & visitors in a professional, friendly, and efficient manner.

Communicates messages to the appropriate parties in a timley manner.

Assists with clerical duties as requested.

Attend company meetings as required.

Follow lawful directions from supervisors

Job-Specific Expectations

Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionaires.

Communicate results of CSI to management and employees. By defining scores and grading dealership based on graded scale.

Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.

Ability to effectively communicate with customers via face-to-face, phone, or by other means of communication.

Conduct telephone and in-person transactions courteously and promptly.

Understand the terminology of the automobile business and keep abreast of technology changes in the product.

Attend pertinent training and stay current with with sales department concerns and sales techniques.