NOTE: THIS RECRUITMENT IS NOW SCHEDULED TO CLOSE ON MONDAY, MARCH 31, 2025 AT 11:59PM PST.

This recruitment is “Open Until Filled”:

This recruitment has multiple review periods and can be open for up to 3 months. "Open Until Filled" recruitments may close earlier than the posted closing date. The selection process will happen periodically throughout this recruitment.

About the Position:

	Entry	Year 1	Year 2	Year 3	Year 4
Hourly Rate	$27.90	$28.73	$29.60	$30.49	32.00

Position Summary:

The City of Portland is seeking multiple Police Desk Clerks to join the Portland Police Bureau. Police Desk Clerks provide crucial administrative support to sworn members by accessing and supplying confidential information, while also assisting the public in person and via phone. Maintaining composure and delivering excellent customer service, especially in tense situations, are essential.

As the first point of contact for the public, Police Desk Clerks are responsible for exhibiting initiative, integrity, and punctuality throughout their 10-hour shifts. They must assess the needs of individuals effectively and deliver accurate information to sworn personnel, as inaccuracies could lead to liability for the City of Portland and the Portland Police Bureau.

Candidates must obtain a Law Enforcement Data Systems (LEDS) certification within three (3) months of hire. Training and certification will be provided on-site. Graduating high school seniors and GED candidates are encouraged to apply.

As a Police Desk Clerk, you will:

• Provide exceptional customer service to internal and external stakeholders, handling sensitive and confidential interactions with integrity.
• Assist sworn PPB members by accessing confidential information and offering administrative support using RegJIN, LEDS, and other internal systems.
• Ensure that non-Bureau personnel are checked in and escorted by Bureau members to maintain building security.
• Manage multiple tasks while responding to frequent interruptions.
• Address inquiries and complaints in person and over the phone, while monitoring police radios and security cameras.
• Utilize various computer systems to research, retrieve, and report information as needed to support officers and the public.

Who you are:

• Excellent Communicator: You communicate effectively with diverse stakeholders.
• Organized: You can manage multiple tasks and respond to various situations in a fast-paced environment.
• Punctual: You demonstrate reliability and consistent attendance.
• Empathetic: You understand diverse perspectives and convey empathy in your work and communication style.

The following minimum qualifications are required for this position:

1. Experience diffusing situations and resolving conflicts with the public (for example, resolving tense situations with individuals who are experiencing mental health crises).
2. Ability to navigate and provide services to customers who may be distraught, upset, or in a state of mental distress.
3. Experience using multiple computer applications and databases to maintain files and research information.
4. Experience communicating effectively in writing, over the phone, and in-person to provide accurate and detailed information to both internal and external stakeholders.
5. Ability to manage an unpredictable and ever-changing workload with competing priorities and frequent interruptions.
6. Ability to learn rules, regulations, and/or procedures to properly inform the public and assist members of the bureau.

Applicants must also:

• Be able to successfully pass an in-depth background investigation.
• Be able to obtain PPDS and LEDS certification within three months of hire.
• Be able to work any shift including days, evenings, nights, weekends, and holidays.

Step 1: Apply online between 1/13/2025 - 3/31/2025

Required Application Materials:

• Resume
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your résumé should support the details described in your responses to the supplemental questions.
• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage using AI to generate ideas and then tailor them to reflect your own experiences and skills.
• All applications must be submitted via the City's online application process.
• E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Every Two Weeks

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.

• If you are notified you meet minimum qualifications/placed on the eligible list, please do not reapply. Any applications received after being placed on the eligible list will not be reviewed and will be rejected as a duplicate application.

• If you are notified you do not meet qualifications, you may reapply and update your materials, provided the recruitment is still open.

Step 3: Establishment of Eligible List: Approximately Every Two Weeks

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
  • Final Eligible List established the week of 3/31 (for applications received between 2/24-3/31)

Step 4: Selection (Interview): Ongoing During Recruitment
Hiring bureau will review and select candidates for an interview.

Step 5: Contingent Offer of Employment: TBD
Applicants who successfully pass the oral interview will receive a conditional offer for current/future vacancies which will advance you to the background investigation step.

Step 6: Background Investigation: TBD
Background Investigations for this position typically take 2-6 months to complete so you will want to plan accordingly.

The information that will be required when you complete the Personal History Statement includes:

• Employment Information (past 10 years or back to age 17)
• Residential Information (past 10 years or back to age 17)
• Financial Information
• References (8 without using the same people as coworker or supervisor references)
• Family Member Information
• Driving History
• Past/Present Drug Use and/or Controlled Substances
• Criminal History

Step 7: Start Date: TBD

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.
Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity