JOB TITLE: Appointment Scheduler/Operator

REPORTS TO: Scheduling Supervisor

SUMMARY OF POSITION DESCRIPTION:

Schedules appointments for Providers for at all locations of WSNM.

Primary Functions:

· Schedule patient appointments according to guidelines

· Provides Primary Coverage for Telephone Operator

· Excellent communication and customer service skills; positive patient interactions

· Attain excellent skills in the practice computer system and telephone/voice mail system

· Maintains Scheduling Voicemail. Returns calls within same day with exception of weekend calls.

· Work compatibly with all other departments and employees of WSNM

· Assists with Provider Bump Lists

· Maintains Providers Waitlists

Additional Assignments:

· Distribution of incoming mail/packages

· To ensure maximum flexibility and efficiency, WSNM promotes and encourages cross training. Employees may be assigned additional duties as necessary or desirable by management

Qualifications:

· High school degree or GED

· Minimum of one year experience with multiple phone lines preferred

· Strong customer service and communication skills

Physical Assignments:

· Hearing speaking and visual acuity

· Sit for long periods of time

· Hand/wrist movement write, use computer, phone and copier