Job Summary:

Responsible for maintaining the general functions of the reception desk, including handling phone calls, scheduling appointments, daily filing, opening/closing charts. Gathers essential information for the registration, discharge, filing of insurance, and collection of fees for services rendered to patients in the clinic area. Makes copies of information for the billing department. Will assist with routine courier runs to the hospital as needed. Must demonstrate knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Ability to perform other job duties as assigned.

Performance Expectations:

• Demonstrates prompt and consistent communication with patients to accurately gather information, while maintaining quality patient care and upholding the We Care Philosophy.
• Demonstrates a working knowledge of office equipment to include computers, telephones, fax machines and copy machines.
• Demonstrates the ability to work well with others, as well as alone. Must be able to identify and resolve problems as they arise.
• Demonstrates the ability to work within both clinical and office environments.

Qualifications:

Education/Skills:

High school graduation or GED required. Basic business and computer skills are required. Prior clinical receptionist experience preferred.

Work Experience:

Six to twelve months' experience as a hospital receptionist or registration host/hostess in a clinic or an accredited hospital is desirable, and/or six to twelve months' experience as a certified medical assistant is also desirable.

Mental Demands:

Must enjoy people and desire to assist doctors, patients, fellow employees, and hospital staff. Strong communication skills are essential. Must be cooperative with others, take orders, and follow directions. Must exercise a high degree of tact, poise, and patience in dealing with the public. Individual must have a high energy level and be capable of handling high-pressure situations both mentally and physically.