Job Summary

Under the direction of the Business Office Manager, assumes the responsibility for the coordination of an effective, efficient admission process for all patients by guiding them through the admission process; ensures verification of insurance, including verification of benefits, completes pre-admission phone calls, accepts co-pays and/or cash pays, completes payment agreements, and completes paperwork according to policy and procedure. This position is responsible for the reception of patients and visitors and for answering incoming phone calls. Demonstrates flexibility in view of interruptions and deals effectively with customers.

A successful candidate will possess outstanding multi-tasking abilities, communication, and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

• Completes all facility forms accurately prior to the admission of the patient.
• Collates the patient chart to include forms, labels, precertification letters, insurance verification forms, copies of insurance cards, if obtained prior to admission, and other documents as needed
• Admits patient in an accurate, thorough and timely manner according to procedure
• Identifies the patient utilizing confidentiality
• Obtains appropriate patient signatures and reviews information with the patient and family for accuracy
• Makes corrections as needed to the patient’s computer record so that future insurance claims and statements are accurate
• Effectively communicates with patients, physicians, physician office staff and facility staff to admit patients smoothly and effectively
• Knowledge base of business office processes and policies to appropriately answer patient questions
• Communicates patient information to assure confidentiality and continuity of care.
• Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive professional environment
• Extends courtesy and politeness to all customers, exercises tact and understanding
• When applicable, informs patients of financial responsibilities not covered by their insurance
• Uses appropriate phone etiquette and skill in transfers of incoming calls, takes accurate messages and pages overhead appropriately
• Maintains accurate, up to date statistical information in the computer software system.
• Keeps lobby and work area neat and tidy
• Performs other duties as may be appropriately required or assigned
• Back up role for surgery scheduler, insurance verifier
• Contributes to team efforts by accomplishing related results
• Comforts patient as needed during the admission process to ensure a positive start to their surgical experience
• Utilization of various collection strategies and methodologies to contact consumers to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections preferred.
• Other duties as assigned by Business Office Manager.

Required Skills

• Minimum 1-2 years Managed Care experience preferred.
• Minimum 2-4 years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Must be able to problem solve and think independently.
• Ability to use time wisely in preparing work area to meet demand.
• Show a genuine desire to work and improve the center as a whole.
• Extreme multi- tasker
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.
• Minimum 2 years Microsoft Office experience.