COLLECTIONS SPECIALIST

JOB DESCRIPTION

Employment type: Full-time Non-exempt
Hours: 8:00am-5:00pm Monday - Friday (hours may vary); Hybrid work schedule options available

Benefits: Excellent benefit package including retirement plan, paid time-off and paid holidays

The Collections Specialist is responsible for the collection of outstanding accounts receivable and as a such is a vital role within our company. The Collections Specialist serves as a liaison between the company and the customers and spends a great deal of time communicating and disseminating information between the customers, estimators, project managers, supervisors, directors, insurance adjusters and attorneys as well as the other accounting department team members.

The ideal team member must have prior high-volume collections experience and be very detail oriented, organized, demonstrate professional phone etiquette, have the ability to use sound judgement when unique customer circumstances arise as well as being an independent and self-motivated individual. Just as important is being able to effectively manage the stress of collections while maintaining a team spirit, cheerful attitude, good listening skills and empathy towards customers who may be frustrated or challenging to deal with.

Overall Responsibilities:

Physical Demands:

Sedentary - Work is performed sitting down for 6-8 hours per day with exposure to electrical office equipment. Exerting up to 10lbs of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body and may involve walking or standing for brief periods of time.

Work environment:

Work is performed in an office environment without substantial exposure to adverse environmental conditions, but on occasion it may be required to perform job duties outside of the typical office setting.

Job Qualifications:

All employees must pass a pre-employment drug screen, background screening, and reference check.
All employees must have a valid driver's license and a clean driving record.
Equal Opportunity Workplace.

This is not an all-inclusive list of every job duty affiliated with the Collections Specialist position and is subject to change.