Account Management is the systematic approach of building and growing long-term, value-added, and mutually beneficial relationships with a named set of our most important customers. Account Management places priority, focus, resources, and collaboration on specific accounts that can help us (or are helping us) grow the business in significant ways. When done effectively...

• We foster development, growth, and retention at all levels within these specific accounts.
• We maximize the value we bring to these customers' businesses by enabling their strategies and success.
• We maximize the value these accounts bring to ESI through revenue and profit potential, relationships, and access to markets and technologies.

Job Responsibilities

• This position matches the scope of our Regional Account Manager positions, with the key difference being that in this role the support and selling efforts with customers are managed via Teams meetings, over the phone, and email instead of traveling to the customer locations for in-person meetings.
• The Account Manager is directly responsible for achieving year-over-year revenue and margin growth targets as well as assigned account development goals and objectives for a defined number of important customers for our business.
• The Account Manager is dedicated to and hyper-focused on his/her assigned accounts. He/she acts as the orchestra conductor for aligning and coordinating the resources required (both internally and externally) to achieve our mutual strategies and successes.
• The Account Manager is our main face and voice to the customer and is missioned to help us achieve trusted advisor status in the eyes of the customer by helping them meet their strategic initiatives utilizing our products and services in their business.
• The account manager will be accountable to provide profitable revenue growth for each of our "Lines of Business" within the account (where applicable)
• The accounts supported will range from well-established accounts to accounts we have identified as having potential but currently have not been penetrated.
• Collaborate cross-functionally with Outside Sales, Marketing, Technical Support, Product Management, and International Colleagues.

• Bachelor's degree required. Graduate degree and specific credentials are valued.
• Required to travel to training events and corporate sales meetings, approximately two to four times per year.
• Proficient English language capability - written and verbal.
• Experience in using a CRM tool is required, preferably Salesforce.
• Fluency in Spanish or Mandarin is valued.
• Preferred locations: Our offices in Itasca, IL, Santa Clara, CA, or Piscataway, NJ are preferred. For highly qualified candidates, we will consider a remote arrangement from a home office anywhere in the United States.

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus plan.  In addition, you will also receive a 401k plan with company matching, Life Insurance, and Medical Insurance as well as 9 holidays. The salary range for this position is $109,341 to $164,011.

Career Growth - We provide a challenging but rewarding experience to our people – you will have an opportunity to learn, grow and contribute from your very first day. Our teams play an important role enabling technological breakthroughs in high growth industries around the world. We continuously invest in technologies and extensive learning and development tools which provide opportunities to challenge, develop and nurture your career.