The Office of Admissions invites applications for a Alumni Ambassador and Campus Outreach Coordinator to lead alumni volunteer engagement, coordinate admissions outreach events, and strengthen connections with prospective students, families, and community partners. This role oversees the Alumni Ambassador program, supports recruitment and campus engagement initiatives, and helps create welcoming, student-centered experiences that position the University of Montana as a top-choice destination for future students. This position is full-time in-person and based on the Missoula campus when not conducting professional travel. There is an option to work remotely one day a week after the initial 6-month probationary period. The Office of Admissions is a fast-paced environment that is constantly changing. Staff members must be flexible and adaptable. The most successful Admissions representatives are those who are positive, collegial, and collaborative team players who are student-focused and solutions-oriented.

• Lead and manage the Alumni Ambassador program to support admissions outreach, recruitment, and prospective student engagement.
• Recruit, train, and support alumni volunteers while developing program guidelines, messaging, and engagement standards.
• Coordinate alumni participation in outreach events, campus visits, and recruitment activities in collaboration with Admissions and the Alumni Association.
• Build partnerships with campus and community organizations to expand outreach opportunities and increase university visibility.
• Plan and execute in-person and virtual recruitment events, ensuring high-quality experiences, logistical coordination, and compliance with university standards.
• Advise prospective students and families on admissions policies, application processes, and university programs during recruitment events and outreach efforts.
• Manage outreach inventory, event materials, financial records, and operational reporting to support recruitment and engagement initiatives.
• Provide professional customer service by responding to inquiries, maintaining stakeholder relationships, and tracking communications and event data through Slate CRM.
• Represent the University in a professional manner in all settings—this includes around campus, on the road, and in the office. Being professional means showing up on time, being prepared, dressing for your day, collaborating with your colleagues, creatively solving problems, asking for help and maintaining a positive attitude, among other things.

• Associate’s degree and one (1) year of experience with administrative support, event coordination and volunteer management or an equivalent combination of education and experience.
• Strong administrative and organizational skills with the ability to follow procedures, maintain records, and manage multiple priorities.
• Excellent verbal and written communication skills, including public speaking and professional correspondence.
• Customer service and stakeholder engagement experience with the ability to build positive relationships across diverse audiences.
• Experience coordinating events, including scheduling, logistics, venues, transportation, and event support services.
• Proficiency with computer systems and software, including email, spreadsheets, word processing, and virtual communication platforms.
• Ability to manage calendars, timelines, and multi-step projects while meeting deadlines and minimizing scheduling conflicts.
• Experience recruiting, training, and supporting volunteers or program participants.
• Ability to develop, implement, and maintain program procedures, guidelines, and operational processes.
• Strong logistical coordination skills, including transportation and material management for events and outreach activities.
• Ability to safely operate passenger vehicles for transportation of participants and event attendees.

Preferred Qualifications

• Bachelor’s degree in Business Management, Communications, Hospitality Management, Nonprofit Management, or a related field.
• Two (2) years of experience with administrative support, event coordination and volunteer management.
• Experience supporting student admissions, recruitment, or enrollment activities in a college or university setting.
• Experience managing physical inventory, including tracking, stocking, ordering, and distribution of materials or supplies.
• Experience promoting events, programs, services, or initiatives through marketing and outreach efforts.
• Experience using Customer Relationship Management (CRM) systems to track engagement, communications, and outreach activities.
• Experience with student recruitment CRM platforms, such as Slate CRM.

Compensation Title: Admissions Representative I

Union: FOCUS-MFPE

Work Schedule: Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, Option for one day remote after probationary period, 12 months/year

Probationary Period: Six (6) months minimum

Benefits Include: Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established.Complete applications received by the closing date will be guaranteed consideration.

A complete application includes:

1. Letter of Interest – addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as “Dear Search Committee” or “Dear Hiring Manager” is acceptable.
2. Detailed Resume – listing education and describing work experience
3. Three (3) Professional References – names and contact information

Must be eligible to work in the United States upon hire. Sponsorship is not available for this position.

The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always"; partner with place; and proudly tell the UM story.