JOB SUMMARY:

The Property Manager will be responsible for overseeing the daily operations of multi-family residential complexes. Included in the day-to-day operations is providing exemplary living experience and the highest possible quality of service at a superior value for our residents.

DUTIES/RESPONSIBILITIES:

• Achieve occupancy goals through strategic advertising, property tours, and timely filling of vacancies.
• Respond to inquiries via phones, internet and walk-ins form prospective residents
• Schedule and conduct property showings with prospective residents
• Determine the eligibility of prospective residents according to company policy
• Manage and maintain the property management system
• Communicate effectively with vendors/contractors in a timely manner
• Maintain accurate records, compiling reports and documentation
• Provide excellent customer service and resident relations
• Ability to follow company safety requirements and maintain a secure premises of the property while providing solutions where applicable.
• Supervise maintenance activities in conjunction with the Maintenance Supervisor
• Conduct routine inspections of the property, including common areas, grounds, and amenities
• Ensure work orders are completed in a timely manner
• Conduct market surveys, staying competitive with competition
• Operate within non-discriminatory and Fair Housing laws
• Assist in property budgets
• Collect rents from current residents and assist in collections of delinquent accounts
• Monitor property performance metrics, such as occupancy rates, rent collections rates, and expense ratios
• Implement strategies to improve property performance, including cost-saving measures and increasing tenant retention
• Maintain and exceed personal KPI metrics, such as lead generation, lead-to-showing conversions, lease conversions, response times to tenant inquiries, and maintenance issue resolution times and other metrics as determined by Supervisor
• Analyze property data to identify trends and areas for improvement
• Other duties as required/assigned

REQUIRED SKILLS/ABILITIES:

• Detail-oriented with exceptional office skills
• Excellent organization, communication, and interpersonal skills
• Must have the ability to prioritize and multi-task
• Operating standard office equipment, including job-related computer hardware and software applications, including Microsoft Office Products.
• Strong supervisory and decision-making skills with the ability to exercise sound judgment and discretion
• Ability to analyze data, recommend solutions, and implement policies effectively

EDUCATION AND EXPERIENCE:

• Three years of Property Management, General Management or equivalent experience preferred
• Familiar with Fair Housing Laws preferred
• Knowledge of Yardi property management system preferred
• High School Diploma required

WORK ENVIRONMENT:

• Work is performed in a small office setting as well as various apartment units.

TRAVEL REQUIREMENTS:

• Within Sioux Falls Metro area on a daily/weekly/monthly basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.