We are looking for a Property Manager to handle the oversight of our property North Chase Apartments, located in Wilmington, NC. The duties of this position include leasing, collections, management, and maintenance coordination. The Apartment Manager is fully accountable for all day to day property operations, overseeing and enhancing the value of the property. The Apartment Manager must embrace the concepts of Group Responsibility and Servant Leadership. Supervises entire on-site staff of Assistant Property Manager, Leasing Consultant, Maintenance Technician(s), Make-Ready Technician, Groundskeeper.

Pay range: $18-22/hr

For full-time employees, we offer:

• 2 weeks paid maternity leave, sick pay, holiday pay, and bereavement leave

• Paid time off that accrues after 3 months of employment, increasing yearly up to 224 hours of PTO

• Tenure incentives and education reimbursements

• Employer covers cost of individual medical, dental, and vision insurance coverage

• Free basic life insurance

• Employer offers medical, dental, vision, basic life, voluntary life & AD/D, short term disability, Legal and ID Shield coverages

• 401k matching up to 6%

Essential Job Functions

Financials:

• Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies and Procedures Manual.

• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).

• Assists in preparing annual budgets and income projections in a timely and accurate manner.

• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.

• Generate necessary legal action, documents and process in accordance with State and Company guidelines.

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

• Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

Leasing:

• Ensure property is rented to fullest capacity and current resident files are properly maintained.

• Oversee leasing staff making sure that they are effective in their closing techniques and marketing strategies.

• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data. Etc., to be able to give up to date and proper information when requested by others.

Resident Retention:

• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.

• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).

• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

Maintenance:

• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.

• Assure quality and quantity of market ready apartments.

• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.

• Ensure that all service requests are recorded and communicated appropriately to maintenance.

• Walks property daily to make sure everything is being done to company standards.

Personnel Management:

• Ensure efficiency of staff through ongoing training, instruction, counselling and leadership.

• Plan weekly/daily office staff schedules and assignments.

• Coordinate maintenance schedule and assignments with Maintenance Supervisor.

• Provide support to staff to encourage team work and lead as an example in creating a harmonious environment.

• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, onboarding, EVerify etc.).

Safety:

• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities.

• Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary.

• Learn and ensure compliance with all company, local, state and federal safety rules.

• Ensure that unsafe conditions are corrected in a timely manner.

• Direct staff to follow a “safety first” principle.
  

Education/Experience

College degree or Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred. Position requires a minimum of 2 years on-site as a Leasing Consultant and/or Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s). Achieve Fair Housing certification prior to interaction with prospects or residents. Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action. Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications. Knowledge of OSHA laws and regulations.