Resident Services Manager

US-CA-Palo Alto

Job ID: 2026-6152
# of Openings: 1
Category: Customer Service/Support
Oak Creek Apartments

Overview

We Are Growing!

Sares Regis Group of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on commercial properties and multifamily communities in the western U.S. Since its founding in 1993, SRG has developed and acquired more than $7 billion in commercial and residential assets. The company manages a combined portfolio of approximately 25 million square feet of office and industrial space and 42,000 apartment units.

OPPORTUNITY: RESIDENT SERVICES MANAGER - PALO ALTO, CA

**DAYS REQUIRED: TUESDAY - SATURDAY**

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 759-unit community, Oak Creek! This is a great career opportunity in an ideal location!

Essential Functions:

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

QUALIFICATIONS
• Must have 1 year customer service experience with ability to pass fair housing exam.

• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!

• Affordable Program experience is a plus
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Salary range is $30.00-$32.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location.

Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

PLEASE APPLY ONLINE AT:

SARES REGIS CAREERS WEBSITE

EQUAL OPPORTUNITY EMPLOYER
All positions contingent on completion of successful background screen and drug test.

PM21