At Kustom US, we bring order to chaos after disaster strikes, restoring property, prosperity, and peace of mind inside every disaster scenario. If you're energized by helping homeowners during challenging situations, enjoy building relationships, and want the opportunity to earn unlimited commissions while making a meaningful impact, apply today.

As a Residential Services Specialist, you serve as the bridge between homeowners experiencing property damage and the restoration services they need. You combine technology, customer engagement, and sales expertise to support recovery efforts while helping customers navigate the reconstruction process with confidence. You are successful in this role by:

• Building Trust & Driving Revenue

  • Meeting with homeowners at disaster-impacted properties

  • Explaining Kustom's restoration and reconstruction services

  • Building rapport and establishing trust with prospective customers

  • Securing signed Authorizations to Proceed

  • Following up with prospects as needed throughout the sales process

• Documenting Property Damage

  • Conducting Matterport scans in accordance with company standards

  • Capturing detailed photos of property damage

  • Ensuring all documentation is complete, accurate, and submitted timely

  • Supporting estimating teams with comprehensive property data

• Delivering Exceptional Customer Service

  • Answering customer questions regarding services and next steps

  • Communicating with empathy and professionalism

  • Representing Kustom's commitment to quality and customer satisfaction

  • Maintaining a positive customer experience throughout each interaction

You thrive in this role because you enjoy helping people during challenging situations, building trust quickly, and creating positive customer experiences. You are comfortable working independently in the field, communicating with homeowners, and identifying opportunities to grow business while delivering exceptional service. You're successful here because you bring:

• Previous sales, customer service, business development, restoration, construction, or related experience

• Strong interpersonal skills with the ability to build rapport and establish trust quickly

• Excellent verbal and written communication skills

• The ability to influence decisions and confidently present solutions

• Strong organizational skills and attention to detail

• Comfort using technology, mobile applications, and digital documentation tools

• The ability to work independently while managing multiple priorities

• A valid driver's license in accordance with company policy

• Culture That Inspires – Teamwork, integrity, and a growth mindset fuel how we show up for each other and for the customers who rely on us

• Total Rewards Package – Competitive weekly pay with a comprehensive benefits package including health, dental, vision, 401(k), PTO, and more

• Career Growth Opportunities – Training, mentorship, and the chance to advance your career while enhancing your skills

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild, we build trust.

If you are ready to help people navigate chaos with confidence, we want to meet you.

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and or responsibilities may change at any time with or without notice.