POSITION SUMMARY

Increases mortgage loan portfolio by developing business contacts; attracting mortgage customers; completing mortgage loan processing and closing; supervising staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Accomplishes mortgage loan human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

• Meets mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying mortgage loan system improvements.

• Meets mortgage loan financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.

• Approves mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk.

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

• Accomplishes bank mission by completing related results as needed.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or equivalent with one to two years college preferred

• Minimum of one to two years prior management or supervisory experience

• Minimum five years experience in a full-service financial institution or other retail customer service profession with exposure to a variety of programs/products

• Ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles

• Ability to prepare and maintain confidential records and reports

• Dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships

• Ability to prioritize tasks to use time efficiently and attend to a broad range of activities

• Ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business

• Must have excellent knowledge of Microsoft Office products, including but not limited to Word, Excel, and Outlook

• Have a proactive and positive attitude toward members, supervisors, co-workers, and the Bank

• Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment

• Willingness to attend training seminars and meetings outside normal working hours