Position Summary:

The Assistant Property Director must balance world-class customer service with managing the financial aspects to run a successful property. While mentoring and advising the Leasing Teammates, the Assistant Property Director will be expected to drive and retain revenue for the property and motivate those around them to do so as well. The Assistant Property Director coordinates all move-ins, move-outs, and monthly reporting for the property.

RESPONSIBILITIES:

Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.

• Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events
• Assist the Property Director with compiling reports, resident feedback, and market research or any other reporting as needed
• Ensure leasing packets and legal documents are completed accurately
• Work with the property management team to develop and implement sales and marketing strategies and goals for the community
• Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned and that of major competition through site visits/tours and telephone surveys
• Conduct site tours, effectively sell to prospects and lease apartments. Site tours include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments
• Oversee and prepare all lease related paperwork in an accurate and timely manner
• Assist with the day-to-day operations and manage deposits of rent payments
• Work with Property Director to direct the efforts of the on-site team to ensure apartments are ready for move in and are maintained in a satisfactory manner
• Oversee and maintain company Royal Service standards
• Respond to resident requests and work with residents to minimize and resolve resident issues. Follow through to ensure issues are resolved and customer is satisfied
• Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency
• Inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident parties and functions
• Maximize resident renewals with proactive customer service and oversee the property lease renewal program
• Assist and or manage the scheduling of work to be performed, including vacations, holidays, after hour emergency coverage, etc.
• Understand and utilize Crown Residential’s lead management system, resident portal, and all other property management software
• Monitor, document, and follow up with all customers in a professional and timely manner while informing The Property Director and Leadership when appropriate
• Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move out (i.e. touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
• Manage online reviews, monitor/update social media accounts, and post to classifieds or any other internet-based marketing tool identified to meet the guidelines set by the Property Director, Regional Director and or Vice President
• Process all Statements of Deposit Accounting within the timeframe outlined by policy
• Make recommendations and modifications regarding property performance, business needs, etc.
• Any other tasks assigned or directed

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills
• Exemplary customer relations and communication both in person and via phone/email - including written and verbal correspondence required
• Able to operate basic office equipment including copiers, fax machines, filing cabinets, enter data into a computer, and create printed reports
• Possess thorough knowledge of the competitive market and amenities surrounding the property
• Ability to work through difficult situations and maintain positive interactions with prospective residents, Crown Teammates, contractors and vendors
• Possess basic bookkeeping knowledge and perform intermediate mathematical functions
• Ability to efficiently operate software’s such as Excel, Word, and PowerPoint
• Attention to detail and possess ability to follow up
• Ability to work a schedule during normal hours and that may be other than Monday-Friday, 9-6. Work in excess of 40 hours per week is likely
• Ability to work on the weekends
• Consistent, regular and in person attendance during assigned hours at the workplace are required

Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.

EDUCATION, EXPERIENCE, CERTIFICATION:

Required:

• High school diploma or equivalent

Preferred

• Associates or Bachelor’s degree
• Minimum of 2 years’ previous experience in the multi-family, sales, retail, hospitality, property management or industry related field
• Prior office experience in residential or retail sales
• Excellent written and oral communication skills
• National Apartment Leasing Professional (NALP) certification