Job Title: Ready Mix Dispatcher

Reports To: Dispatch Manager

Job Summary:

The Ready-Mix Dispatcher coordinates the scheduling and delivery of concrete orders, serving as a key point of contact between drivers, batchmen, sales, quality control, and customers. This role requires strong organizational skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment to ensure efficient and accurate operations.

Key Responsibilities:

Universal Duties:

• Answer phone calls promptly and provide professional, courteous customer service, addressing inquiries or complaints.
• Communicate changes in high-priority jobs to relevant departments and personnel.
• Prepare new orders according to company scheduling practices, prioritizing by delivery window, job size, or client type.
• Process card payments for CoD customers and accounts, forwarding details to accounting.
• Document jobs with special requirements (e.g., additives, third-party testers, gate codes).
• Monitor GPS and radio systems to identify and address driver or job issues.
• Contact customers to confirm and review next day’s orders.
• Prepare handoff emails to closing dispatchers, noting billing or operational issues.
• Maintain accurate data entry in dispatch software/system for all orders and communications.
• Escalate complex issues (e.g., scheduling conflicts, driver delays) to the Dispatch Manager.
• Verified accuracy of delivery addresses to ensure timely and correct shipments
• Filing Preliminary Liens on parcels that we deliver material to
• Review and analyze driver tickets and notes for accuracy, completeness, and follow-up actions

Opening Tasks:

• Review daily orders and assign indications for fiber, color, accelerators, etc.
• Process after-hours calls/texts, implement changes, and follow up as needed.
• Manage driver call-outs for canceled or rescheduled jobs.
• Coordinate with the Dispatch Manager or night shift to resolve carryover tasks.
• Ensure GPS and radio systems are functional, reporting issues to the appropriate department.
• Shipping Tasks:
• Collaborate with batchmen, dispatchers, sales, and QC to track active job statuses.
• Prioritize ongoing jobs and assign tickets to drivers efficiently.
• Resolve real-time issues (e.g., traffic delays, driver shortages) by adjusting schedules or reassigning tasks.

Closing Duties:

• Verify next day’s orders are confirmed and reviewed with customers.
• Prepare the Dispatch Summary, detailing daily metrics, issues, and next-day preview.
• Send driver call-outs for the following day.
• Update dispatch software with final job statuses and driver logs.
• Report recurring issues or process improvement suggestions to the Dispatch Manager.

• High school diploma or GED (required)
• Experience in Dispatching, logistics, or transportation (preferred)
• Ready-mix concrete or construction industry (strongly preferred)
• Basic knowledge of concrete types, mix designs, and delivery processes (often learned on the job)
• Ability to use dispatch software, GPS tracking, and scheduling systems
• Proficiency with computers (Microsoft Office, especially Excel)
• Radio communication systems (2-way radios)
• Strong verbal communication (drivers, plant operators, customers)
• Ability to handle high-pressure situations and multiple calls
• Customer service skills for coordinating with contractors and job sites
• Early mornings, long hours, and weekend work are common
• Fast-paced, high-stress environment (especially during peak construction season)
• Ability to sit for extended periods (dispatch desk/computer work)
• Occasional standing and walking around the plant or office
• Ability to bend, reach, and move as needed in an office/plant setting
• Light lifting up to 10–25 lbs (files, equipment, etc.)