Overview:

Walker Plumbing Heating & Air is hiring a Dispatcher to be a central coordinator between customers and field teams. You’ll assign jobs, adjust schedules in real time, and help the day run smoothly so customers get great service and technicians stay productive. Handle the daily processing of service invoices, technician performance tracking, service contract setup, and A/R support.

Support the service, maintenance, and accounting departments by ensuring accurate daily processing, timely reporting, and clear communication—delivering operational efficiency that directly impacts team performance and customer satisfaction.

Key Responsibilities:

• Schedule and dispatch technicians for service, install, and maintenance
• Monitor real-time changes to routes and adjust accordingly
• Communicate clearly with customers and techs
• Track job progress, arrival times, and completions
• Resolve scheduling conflicts or delays
• Maintain accurate records in dispatch software
• Support accounts receivable collections and maintain up-to-date financial entries
• Review and close out all prior-day service invoices; verify accuracy and parts used
• Enter and manage service contract details (filters, equipment, service terms, billing, etc.)
• Maintain performance records and generate technician reports as needed

Qualifications:

• 2+ years of dispatching, accounting or administrative experience
• Familiar with service software or CRM tools
• Accounts Receivable experience is a plus
• Familiarity with technician performance tracking, payroll entry, or dispatching tools
• Excellent organization and communication skills
• Comfortable in fast-paced environments
• Must pass background check and drug screening

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and paid holidays

Walker Plumbing Heating & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.