The role reports to the Director, Transfer Center Operation and involves a variety of responsibilities, including dispatching an ambulance, wheelchair, and medical helicopter, performing office administrative duties, data collection, and answering phones. The ideal candidate will have excellent communication skills, multitask efficiently, and work collaboratively in a fast-paced healthcare environment.

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Dispatch Duties:

• Dispatch ambulance, wheelchair, and a medical helicopter.
• Answer incoming Transfer Direct or Transport request calls and route them appropriately.
• Maintained accurate records of patient requests, including contact information, medical history, and transportation preferences.
• Use hospital bed management software to allocate and coordinate bed assignments.
• Work collaboratively with physicians, nurses, and other healthcare providers to ensure efficient and timely patient transport and bed placement.
• Maintain current knowledge of transportation regulations and protocols to ensure safety and regulatory guidelines compliance.
• Make level of care (LOC) recommendations for emergency room patient admissions using the Xsolis platform.
• Consult with RN on clinical situations.
• Serve as a problem solver for barriers impeding patient flow and attempt to mitigate these issues.
• Maintain a system-wide understanding of capacity and continuous level load across the system to maintain optimal occupancy.
• Collect data on bed occupancy, bed utilization, and transportation metrics to identify areas for process improvement and quality enhancement.
• Perform office administration duties such as filing, copying, and printing documents as needed.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Completing other job-related assignments and special projects as directed.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

Education and Experience:

• High school diploma or equivalent required. Associate's or Bachelor's degree in business or healthcare preferred.
• Certified Healthcare Access Associate (CHAA) required within two years.''

Knowledge & Skills:

• Minimum of 1 year of experience in healthcare, dispatch, or customer service-related field.
• Excellent communication skills, both written and verbal.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Familiarity with hospital bed management software Teletracking and dispatch system Logis is preferred.
• Ability to work collaboratively with a diverse team of healthcare professionals.
• Comfortable working with computer software applications such as Microsoft Office, Logis, and Teletracking.

Working Conditions

• This position may require working flexible hours, including weekends and holidays.
• The individual will work in a fast-paced and occasionally stressful office environment due to the need to respond to urgent patient transportation requests. In addition, the individual must be able to maintain confidentiality and adhere to HIPAA regulations.

Physical Demands

• This position requires sitting, standing, and walking for extended periods.
• The individual must be able to lift and move objects weighing up to 25 pounds.
• Requires the physical ability and stamina to perform the essential functions of the position.