At Benjamin Franklin Plumbing, we’re not just plumbers—we’re champions of superior service and exceptional customer care. We take pride in our reputation for excellence and are dedicated to making every customer interaction memorable and positive. If you’re passionate about delivering outstanding service, building meaningful relationships, and maximizing sales opportunities, we invite you to join our team of skilled professionals. Here, your integrity, expertise, and dedication will shine, and you’ll find a rewarding career in a supportive and growth-oriented environment.

About Service Minds

As a member of the Service Minds group, which also includes Mister Sparky and One Hour Heating & Air Conditioning, Benjamin Franklin Plumbing stands out in the home services industry for its commitment to excellence and innovation. This affiliation provides you with access to a wide range of career opportunities and benefits that extend across multiple skilled trades. By joining our team, you become part of a larger network dedicated to professional development and superior customer service. At Benjamin Franklin Plumbing, you’re not just working with a leading plumbing company—you’re part of a dynamic, multi-disciplinary organization where your career can flourish.

Job Description

As a Service Technician with Benjamin Franklin Plumbing, you will play a crucial role in delivering top-notch plumbing services to our valued customers. Your responsibilities will encompass performing precise repairs and installations, ensuring every job is completed with the utmost efficiency and professionalism. You will also actively contribute to sales by identifying customer needs and offering solutions that benefit both the customer and the company. Safety and customer satisfaction are at the core of everything we do, and you’ll be expected to uphold our high standards in every task you undertake.

Technicians can expect:

• Year-round full time work!
• High performers will have the opportunity to earn more than &100k per year!
• Uncapped commission structure.
• Fuel card, Company Vehicle, and iPad provided.
• FREE Health Savings Account—Medical plan for employees, plus other additional low-cost medical plans.
• Dental & Vision insurance.
• Life Insurance coverage.
• Paid Time Off (PTO) and Paid Holidays.
• 401(k) with employer match.
• Management In training programs and many growth opportunities.
• Career Path Opportunities and room for professional growth.
• Employee discounts on services with Ben Franklin Plumbing, Mister Sparky, and One Hour Heating & Air Conditioning.
• Access to a broad array of career paths and benefits through the Service Minds group, enhancing your opportunities across multiple skilled trades.

Responsibilities:

• Deliver exceptional plumbing services, prioritizing customer satisfaction in every interaction.
• Perform repairs and installations with skill and attention to detail.
• Identify opportunities to upsell and cross-sell services or products that would benefit the customer.
• Maintain a high level of professionalism and integrity in all customer and team interactions.
• Foster and maintain lasting relationships with customers by actively listening to their concerns and providing tailored solutions.
• Ensure safety and regulatory compliance on every job site, adhering to all plumbing codes and company protocols.
• Proactively respond to customer needs, providing recommendations based on their requirements and budget.
• Assist customers in understanding complex plumbing issues and offer solutions in a clear and approachable manner.
• Meet and exceed sales targets by identifying additional services and products that align with customer needs.

Qualifications:

• Minimum of 2 years of experience as a plumber with a strong technical background and a commitment to customer education.
• Proven ability to explain plumbing issues clearly to customers, offering them not only immediate solutions to their problems but also providing preventative recommendations to avoid future issues.
• A sales-oriented mindset, understanding that explaining options and solutions to customers in an informative and consultative manner is essential to demonstrating your technical expertise.
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screen.
• Familiarity with safety protocols and a commitment to adhering to safety regulations.
• Excellent troubleshooting skills and a thorough understanding of plumbing systems.
• Outstanding communication and customer service skills, with a focus on upselling and providing added value.
• Ability to work both independently and collaboratively within a team setting.

Skills:

• Strong customer-focused mindset with the ability to listen to their needs and explain why certain solutions are beneficial for their long-term plumbing health
• Proven ability to recommend additional services or upgrades based on customer needs, helping them understand the value and benefits of these options for their home
• Excellent customer communication focused on respect, professionalism, and trust-building.
• Skilled in diagnosing plumbing issues efficiently while recommending upgrades and additional services.
• Sound judgment and decision-making capabilities.
• Adaptable with a willingness to continuously learn new techniques and improve customer engagement.
• Ability to build long-term customer relationships through exceptional service and value.

Salary:

Unlock your earning potential with a competitive salary range of $85,000 to $120,000+ annually. With our uncapped earning potential, your career growth has no limits!

Join Service Minds-Benjamin Franklin Plumbing and step into a career where your skills are celebrated, and your growth is supported. Apply today and embark on a journey toward a rewarding and prosperous future with a company that truly invests in your success!

Disclaimer Statement

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.