Job Summary

Carry out activities related to Application Engineering for our plumbing line, providing technical assistance for products to ensure customer satisfaction nationwide. Activities include training, technical promotions, technical assistance, and engineering services such as project analysis, all in compliance with current laws and company policies.

Key Responsibilities

• Analyze projects (plumbing, irrigation) to identify opportunities for including TIGRE products and increasing sales mix.
• Maintain technical materials through periodic reviews to ensure continuous improvement of information.
• Quantify materials through project analysis to facilitate value proposal generation.
• Identify projects specified with competitor products through technical analysis to increase sales mix.
• Analyze opportunities for assembling hydraulic kits to optimize labor costs and add value through services.
• Actively participate and influence study groups via technical committees and forums to promote continuous improvement.
• Produce content for specialized media by submitting technical articles to disseminate knowledge and enhance technical expertise of the target audience.
• Conduct training and provide technical support to international units to replicate procedures.
• Receive, analyze, and resolve customer complaints nationwide through in-person service, aiming for customer satisfaction and compliance with consumer protection laws.
• Suggest improvements for existing and new products based on field analysis and identified opportunities.
• Support the commercial area with technical information, training, and actions to facilitate new business development.
• Train consumers (engineers, architects, designers, installers, students) via in-person sessions and university lectures to add value to TIGRE products and ensure correct application.
• Provide technical guidance to consumers, resellers, and construction professionals through in-person service and email responses to ensure proper product use and reduce post-sale issues.
• Conduct product homologation processes by liaising with relevant authorities to obtain technical validation for product application.
• Stay informed about the quality management system through review, dissemination, and control of standards.
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Requirements

• Bachelor's Degree in Engineering (preferably Mechanical, Environmental, Civil, Electrical, or Production)
• Postgraduate studies (preferably in Civil Construction or Marketing)

We offer competitive pay, career growth opportunities, and an outstanding benefits program that features: Paid Time Off 401(k) Medical, Dental, Vision Coverage Life Insurance (Self and Spouse/Children) STD and LTD Insurance Other benefits

Tigre USA maintains a continuing policy of non-discrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, disability, veteran status, or any other protected status. This applies to both Tigre USA employees and applicants for employment with the Company