Office Assistant, Physical Therapy: This 1.0FTE/Full-Time position is scheduled to work 8-HR day shifts Monday-Friday.

Compensation: Non-Exempt, $24.45/HR-$34.92/HR. Placement within this range is based on years of applicable experience.

Benefits:

At Mason Health, we are committed to providing our employees with a comprehensive benefits package that supports both your professional growth and personal well-being. Whether you are a Part-time or Full-time member:

Health & Wellness Benefits:

• Medical, Dental & Vision Insurance – With employer paid premiums for full-time employees
• Mental Health & Wellness Resources – Access to our Employee Assistance Program (EAP), Talkspace, and the Calm App.
• Life Insurance
• Short & Long-Term Disability Insurance

Financial Benefits:

• Retirement/Deferred Compensation Plans – Mason Health contributes 8% of your compensation every pay period when you contribute at least 5%.
• Flexible Spending Account (FSA)
• Tuition Assistance Program
• Approved by the Health Resources and Services Administration (HRSA) for student loan repayment programs.

Time Off & Work-Life Balance:

• Generous Paid Time Off (PTO) – Accrue up to 8 hours of PTO every bi-weekly pay period, starting with 5 weeks of PTO and increasing to 7+ weeks after 3 years.
• Exciting Incentive: Employee Referral Program – Earn up to $7,500 depending on the role.

Job Summary:
Responsible for answering the telephone, receptionist duties, registering patients, scheduling appointments with appropriate health care provider, entering demographic and financial data into patient record, maintaining record systems, collecting statistical information, and providing support to clinic or hospital staff. Responsible for management of referrals and tracking visits for optimum utilization. Provides a “Patients First” experience and supports a positive workplace by maintaining a professional work environment while completing all assigned tasks in a timely and accurate manner.

Job Specific Duties & Responsibilities:

1. Performs a wide variety of reception, clerical and administrative duties, including answering the telephone, registering patients, entering demographic and financial data into patient record, and maintaining records and systems.
2. Manages daily appointment schedules; schedules appointments with appropriate health care providers.
3. Interacts with payers and subcontracted providers to facilitate service authorization and payment.
4. Completes and updates statistical reports on a daily/weekly/monthly basis for clinic or hospital leadership.
5. Collaborates with other healthcare professionals as necessary to ensure smooth continuous care of the patients.
6. Uses computers and other basic office equipment to perform tasks.
7. Participates in staff meetings, patient care meetings, educational in-services, caregiver orientation and other professional activities. Maintains awareness of policies and procedures and performance standards.
8. Consistently demonstrates MGH values and provides all patients/customers with an excellent service experience.
9. Other duties as assigned.

Required Education and Experience:

1. High school diploma or equivalent.
2. Physician or Rehab office experience with patient scheduling preferred.

Required Licenses, Certifications and/or Registrations:

1. Current Basic Life Support (BLS) certification, or within 180 days of hire.

Mason Health practices equal employment opportunity towards all workforce members and applicants for employment. Mason Health does not engage in or tolerate any discrimination in the workplace prohibited by applicable local, state, or federal law. Specifically, no workforce member will be discriminated against on the basis of their race, color, sex/gender (including pregnancy), sexual orientation, religion/creed, age, disability, marital or veteran status, national origin, genetic information, or any other characteristic protected by applicable state or federal law.