Positek RFID Inc.

Fujitsu Frontech North America Inc.

Job Posting

Job Title: RFID Implementation Engineer

Job Status: Full-time, Exempt

Location: Must be able to work at Norristown, PA office, occasional work from home, travel required.

Reports To (Position): RFID Implementation Manager

Pay Rate: The expected starting base pay for this role is USD $90,000-$95,000.00 per year. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

SUMMARY

Fujitsu Frontech/Positek RFID is seeking an experienced field implementation and technical support professional to join our team.

This is a very hands-on customer-facing role that is highly regarded both at Positek and by the customers we serve. This position is where the rubber meets the road, and we’re looking for someone with a take charge style. Customers rely on our ability to understand their operation and bring expert solutions, and we rely on the unique field insights you bring back to the sales and engineering teams to drive product and solution ideas.

The Implementation Engineer is responsible for performing on-site installation, service and repair of RFID equipment and systems in industrial laundry facilities. The position requires a mix of knowledge and skills across a broad range of disciplines such as mechanical, electrical, electronic, and networking technologies as well as project management both internally and with the customer’s team. This extends into understanding the customer’s workflow and processes, how Positek products work with 3rd party hardware and software systems, plant operations, and training the customer on Positek products.

Clear and professional communication is imperative as you will be working with a range of customers, partners, resellers, and solution providers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the position include, but are not limited to;

· Implements Positek’s RFID solutions (hardware, software and/or laundry tags) for Positek customers, both remotely and at the customer site(s).

· Provides technical support to customers (via phone, email and in-person at customer sites) for RFID solutions, which includes answering technical questions, issuing resolution(s), troubleshooting and replicating of problems reported on RFID hardware and or Positek and other software platforms.

· Opens, tracks and closes support cases in Microsoft Dynamics CRM tool to ensure complete resolution and customer satisfaction and communicates the status of support cases to customers, partners, the sales team and management.

· Works as the technical interface liaison to the engineering team, providing detailed descriptions of technical issues and adoption of new feature requests to ensure proper understanding by the product owner/engineering design team. Continues to track and support all issues to ensure complete resolution and customer satisfaction.

· Provides technical support to the sales team throughout North America. Supports major sales initiatives by attending client meetings and monitors client project status.

· Provides technical support at tradeshow events that includes equipment setup/ teardown, and presentations/discussions with prospective customers.

· Responsible for testing and evaluating hardware, software, and applications during product development and release processes.

· Participates in the product development team.

· Develops, enhances, and maintains technical training documents. Conducts technical training for customers and partners to include device theory of operations, software interface, troubleshooting, high level repair, preventative maintenance and general care of product.

· Works closely with Product Management in the life cycle management of the product/device.

· Customarily and regularly exercises independent discretion and judgment.

· Travels to support customer implementations and sales 50% of the time.

OTHER DUTIES AND RESPONSIBILITIES

· Adheres to company policies, ISO requirements, safety, and quality

· Supports continual improvement efforts

· Additional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable and related duties may be assigned to meet the ongoing needs of the organization

QUALIFICATIONS

• Excellent team player, problem solver with a high level of self-motivation and initiative.

· Ability to work well and interact professionally with others in a cross-functional team environment.

· Experience with implementing and supporting hardware components in software applications.

· Computer Operating system and IT knowledge (i.e. Windows, Networking, computer hardware and peripherals).

· Previous experience with UHF RFID technology is desirable.

· Ability to analyze, diagnose and solve complex technical system issues related to device, peripherals, operating systems, and applications.

· Ability to pick up and learn new technology.

· Ability to conduct user training on various technical topics.

· Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization.

· Strong organizational with excellent verbal and written communication skills.

· Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives.

· Ability to develop solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines.

· Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives.

· Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization.

· Strong organizational, analytical and problem-solving skills, along with excellent verbal and written communication skills.

· Ability to understand mechanical and electrical drawings. Experience in editing cad drawings a strong plus.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B.S.) in a technical or engineering field (such as Math, Computer Science, Electrical/Mechanical/Industrial Engineering) from a four-year college or university; or 3 to 5 years of related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

Demonstrate ability to effectively use computer and applicable computer software. Knowledge of MS Office, MS Windows, any CRM product, Windows networking and remote collaboration tools. Experience with applications running on Relational Database technology (i.e. SQLServer) and Cloud hosted applications. Exposure to some of the following computer programming languages (Java, C++, C#, .net, VB.net).

TRAVEL

Must be able and willing to travel (up to 50%) for internal meetings, trade shows and customer support both domestically and internationally. Willing to travel by plane to locations in other states/countries.

Valid Passport/Driver’s License/Real ID is required at all times for this position.

Employment with Fujitsu is considered to be at-will, which means that both the employee and Fujitsu Frontech North America Inc. (“FFNA”) are free to end the employment relationship at any time for any reason, with or without cause. This provision can only be changed or revoked in a formal written contract signed by the CEO of FFNA and cannot be changed by any express or implied agreement based on statements or actions by any employee or supervisor. Even though the job duties, title, compensation, and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the at-will nature of employment will not change.

We are an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local laws.