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At Insomnia Cookies, our people are the secret ingredient to our late-night magic. We’re looking for a People Team Specialist to join our People Team and help deliver a seamless and welcoming employee experience. This role is focused on onboarding, employee support, and ensuring our day-to-day HR operations run smoothly. If you’re detail-oriented, people-focused, and excited to grow your HR career in a fast-paced environment, we’d love to meet you!

What You’ll Do

As the People Team Specialist, you’ll be the first line of support for employees and new hires. Your role will focus on execution, responsiveness, and creating a smooth employee experience.

Onboarding Owner

Process new hires in our HRIS (UKG) to get them set up for success.

Maintain I-9 compliance through E-Verify and partner with hiring managers to resolve open cases and reverifications.

Audit new hire offer letters to ensure accuracy and compliance.

Manage the background check process for US and Canada, including sending post-adverse action letters in accordance with applicable laws.

Troubleshoot onboarding system issues to ensure a smooth hiring process.

Maintain onboarding documents within the Onboarding Gateway.

Upload new hires into the Learning Management System (Tovuti).

People Team & Employee Support

Triage and respond to employee inquiries through the People Team ticketing system (FreshDesk), escalating as needed.

Provide timely, accurate, and friendly support to employees across a variety of HR topics.

Support unemployment claim processing, including responding to requests and maintaining documentation.

Provide administrative support for leave of absence cases.

Support People Team audits, including minimum wage validations and data checks.

Employee data and information requests, government reporting, etc.

Assist with employee programs such as Cookieversary and scholarship administration.

Support general culture and engagement initiatives.

What We’re Looking For

1–3 years of HR or People Operations experience.

Exposure to onboarding, employee support, or HR administration required.

Basic familiarity with leave of absence processes preferred.

Strong attention to detail and organizational skills.

Comfortable working in HR systems, ticketing tools, and LMS platforms.

Experience is Workday preferred.

Strong communication skills with a customer-service mindset.

Ability to prioritize and manage a high volume of requests.

Why You’ll Love Working Here

At Insomnia Cookies, we’re more than late-night treats—we’re a community. As part of our team, you’ll enjoy:

A fun, inclusive, and people-first culture.

Opportunities to grow your HR career and expand your skillset.

Hands-on experience supporting employees across the business.

And, of course… warm, delicious cookies.

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

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People Team Specialist at Insomnia Cookies – Philadelphia, Pennsylvania

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