Position Title
Senior Installation Department Manager

Employment Status & Work Hours
Location: Lancaster, PA
Full-Time, Exempt, Monday to Friday

Position Summary
We are looking for a hands-on Senior Installation Department Manager to run the day-to-day execution of our installation work—from scheduling crews and coordinating details to making sure every job is completed safely, correctly, and on time.

In this role, you’ll oversee installation supervisors and technicians, manage the install schedule, review project specifications, and serve as the operational link between customers, sales, production, and installers. You’ll be the person people count on to keep jobs moving, solve issues in the field, and ensure our customers are thrilled with the final result.

You’ll be closely involved in project details—managing people and resources, enforcing standards, and continuously improving how installation work gets done. Strong leadership, communication, and troubleshooting skills are essential.

Compensation & Benefits
● $115,000 to $130,000 (depending on level of experience)
● Eligible to participate in company bonus program
● Comprehensive benefits include Medical, Dental and Vision Insurance
● Various voluntary insurance benefits including short-term disability, life ad&d, critical illness, accident
● 401(k) Retirement Plan with employer match
● Paid Time Off: Accrue up to 15 days per year
● 7 paid holidays plus 1 Floating Holiday
● Opportunities for career advancement

What You'll Do
● Leads an interdepartmental team to complete assigned projects on time, to specifications, and with accuracy and efficiency.
● Manages and mentors a team of installation supervisors and technicians, ensuring alignment with departmental and organizational goals and objectives.
● Foster a culture of collaboration, transparency, and innovation across departmental and functional teams.
● Monitor and report on project performance, identifying opportunities for optimization, continuous improvement, and risk mitigation.
● Develops and maintains Standard Operating Procedures (SOPs) to ensure consistency and quality.
● Oversees and holds team members accountable for individual KPIs and overall team performance.
● Collaborates closely with other company leaders and departments to resolve challenges and address concerns to meet and exceed customer expectations.
● Manages budgets, resource allocations, and capital assets.
● Serves as the primary operational point of contact for active installations—fielding calls and questions from installers, internal teams, and customers.
● Reviews project specifications, site conditions, and install drawings before work begins to confirm access, equipment needs, safety requirements, and feasibility.
● Troubleshoots jobsite issues and makes timely decisions to keep projects moving.
● Ensures accurate and timely completion of all field documentation.
● Communicates schedule changes, delays, and job status updates promptly to internal stakeholders and customers.
● Monitors jobs in progress to ensure work is performed according to scope, quality standards, and customer expectations.
● Participates in the hiring and training of team members.
● Organizes and oversees the work and schedules of team members.
● Conducts performance evaluations that are timely and constructive.
● Handles discipline and termination of employees as needed and in accordance with company policy.

If you’re excited to lead a talented crew, keep complex projects running smoothly, and take pride in work you can see out in the world — we’d be thrilled to have you on our team!

Required Qualifications
● Bachelor’s degree in Business Administration, Engineering, Construction Management, a related field or equivalent years of experience required.
● At least 3 years of proven management experience leading an installation, customer service, or operations department.

Preferred Qualifications
● Proven ability to develop and implement initiatives that yield positive results.
● Strong organizational, time-management, and multitasking skills to balance multiple
responsibilities, and meet deadlines.
● Analytical mindset with the ability to use information for strategic decision-making.
● Commitment to fostering a collaborative and accountable team culture.
● Ability to read technical drawings, documents, and contracts.
● Proficient with Microsoft Office Suite, Google Suite or related software.
● Knowledge of sign installation is a plus.

Travel Requirements
● 20% - 30% travel to client sites, project locations, and other business-related destinations.

Get to Know Us
Come be a part of the #1 FASTSIGNS location globally, right here in Lancaster!
Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.

What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and
we can’t do it without the best people and team. We are looking for a passionate co-worker, great communicator and an excellent person to be a critical
part of our team; someone special to take REALLY good care of our craft and customer. Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen a culture of –
● Communication (the key to our success)
● Performance (help us grow as individuals and as an organization)
● Kindness (a place where everyone can thrive) as the foundation on which to build.
Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.

We’ve built something special; perhaps you can be part of it.

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.