PURPOSE OF JOB:

This position is responsible for demonstrating customer service mainly in the form of safely and efficiently transporting customers to and from appropriate locations while customer vehicles are generally being serviced by the dealership.

JOB DUTIES:

Driving & Customer Service

• Provide excellent customer service through arranging the timely pickup and drop-off of particular customers or groups according to requests, appointments, or schedules
• Drive company or customer vehicles to customers before and after servicing
• Follow relevant safety regulations and federal/state/local laws governing vehicle operation and ensure that passengers follow safety regulations
• Maintain a timely shuttle route
• Maintain records of all trips, including names of passengers, pick-up points, and destination points, as well as records of each workdays events
• Perform errands for customers or employers, such as delivering or picking up mail and packages
• Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service
• Provide passengers with assistance entering and exiting vehicles
• Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation
• Notify dispatchers or company mechanics of vehicle problems
• Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water

Dealership Support

• In between assignments, assist with greeting customers and applying protective covering and floormats to customer vehicles in advance of servicing.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company's Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training annually to continue development of work-related skills.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require."

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.

Experience:

• 3+ years of driving experience is preferred.
• 3+ years of prior customer service experience is preferred.
• Prior work history involving driving passengers is preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Must possess and continuously maintain a valid drivers license with an acceptable driving record.
• Must be able to lift and manipulate objects up to 30 pounds
• Strong customer service orientation
• Strong communications skills
• Ability to read and comprehend basic instructions
• Friendly, outgoing personality
• Professional presentation to customers, in both personal appearance and in communicating to customers as a representative of the dealership"