Ocean House Management

Hotel Driver

A Collection Unlike Any Other

The Ocean House Collections includes 3 luxury properties. The Ocean House featuring 49 luxury guest rooms, 18 Signature Suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedrooms signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

The Hotel Driver is the first face of the Hotel. This position focuses on delivering unique services carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion, and anticipation greets every guest of our world-famous hotel. No guest request remains unanswered. The primary focus and goal are to ensure that each all guests are completely satisfied with their experience. Attention to details and effective communication are key to the successful execution of this role.

Hourly Staff Schedule Requirements

All staff should understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid staff may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday thru Sunday and on holiday weekends that are celebrated on Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.

Reporting Relationship

Internal: The position reports directly to the Front Office Manager.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
• Operate Ocean House vehicles to move guests both on and off property as directed by supervisor.
• Meet and greet guests warmly.
• Always open the door and assist guests into and out of the vehicle.
• Place step stool if necessary.
• When luggage is present, load and unload luggage to and from the vehicle.
• Engage passengers in pleasant conversation, sharing information about the Ocean House amenities, activities, dining and history.
• When guests enter the vehicle, provide a brief orientation about the trip, safety precautions and amenities available during the trip. Offer bottled water if appropriate.
• Assist guests from vehicle and provide a warm farewell inviting them to return.
• Obtain from the guest the purpose of their stay, offer services and experiences to enhance their visit, and coordinate effectively with each department responsible for ensuring their requests are handled in a timely and efficient manner.
• Following up as needed regarding the details of each guest experience ensuring that every detail of the guest experience is confirmed and arranged.
• Utilize the appropriate software to record and manage all details needed to effectively perform the functions and responsibilities of the position.
• Responsible for guest history information to ensure repeat visits are better managed and consistent with the guest’s specific needs.
• Maintain constant contact with the guest during their visit to ensure their expectations are exceeded.
• Responsible for the flawless execution of their departure.
• Responsible for practicing, managing and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role.

Required Knowledge, Skills, Qualifications, and Experience

• Ability to perform job functions with attention to detail, speed and accuracy under pressure
• Ability to calmly resolve demanding and confrontational situations
• Ability to remain calm and resolve problems using good judgement
• Ability to follow directions
• Ability to work collaboratively with co-workers as part of a team
• Effective communications skill both in writing and verbally
• Ability to prioritize and organize tasks
• Fluency in English both verbally and in writing
• Uphold the Company standards, policies and procedures
• Maintain confidentiality of guest/employee information and pertinent company data
• College degree or equivalent work experience
• 3 years of experience in the hospitality industry preferably in the luxury market or in the luxury residential environment preferred.
• Maintain a current and restriction free driver’s license for at least two years and be a minimum of 18 years of age.