AREA15 is an immersive entertainment and retail destination that blends art, music, and retail in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Guest Transportation Operator is responsible for providing safe, timely, and courteous transportation for AREA15 guests and team members. As a guest transportation operator, you will ensure a reliable transit experience by operating designated vehicles in accordance with traffic laws and company safety standards. The ideal candidate is safety-conscious, customer-service driven, and thrives in a fast-paced, guest-facing environment. This position plays a vital role in supporting daily operations, special events, and crowd flow throughout the AREA15 district.

RESPONSIBILITIES AND DUTIES:

• Safely operate shuttle or tram vehicles to transport guests and team members to designated locations, ensuring timely and efficient transportation while following all traffic laws and AREA15 safety standards.
• Perform thorough daily pre-trip and post-trip inspections to ensure vehicle safety and report any mechanical issues or maintenance needs immediately.
• Maintain vehicle cleanliness, inside and out, to ensure a welcoming, guest-ready experience.
• Provide excellent customer service by assisting passengers with boarding and exiting, including guests with mobility needs, answering questions, and ensuring a positive experience throughout the ride.
• Perform daily and other routine inspections and report any maintenance or safety concerns immediately.
• Troubleshoot minor vehicle issues and follow equipment manuals and safety protocols.
• Follow all traffic laws, safety protocols, and company policies at all times.
• Create ART! (AREA15 customer service standards) experience and tell stories about AREA15 and its offering.
• Communicate regularly with operations and management teams regarding shuttle needs, route updates, delays, vehicle concerns, guest feedback, schedules, and any operational issues.
• Monitor and address guest safety while the vehicle is in motion, enforce rules and promptly report any safety concerns or incidents.
• Support transportation needs for special events and peak traffic periods, including route adjustments and crowd control as needed.
• Accurately document vehicle logs, inspection reports, and incident details as required.
• Assist with special events, crowd control, and other transportation-related duties as assigned.
• Demonstrate ART! (AREA15's service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.

QUALIFICATIONS & SKILLS

• Applicants must be 21 years of age or older
• Proof of eligibility to work in the United States
• Ability to pass a background check, driving records, and other screenings as required by company policy.
• Comfortable working in a creative, entrepreneurial start-up environment, introducing new concepts and innovations.
• Minimum of 3 years of experience in shuttle or tram driving, professional driving, commercial transportation, or a related field involving guest-facing transportation services.
• Previous experience in transportation, shuttle driving, or a similar role is preferred.
• Valid driver’s license with a clean driving record, must provide a 3-year DMV driver history report.
• Valid CDL is required, T - Doubles/Triple Trailers and P – Passenger endorsements preferred (or willingness to obtain).
• Ability to pass mandatory (or random) drug testing per company policy, unless prohibited by state law.
• Ability to operate a shuttle or tram safely in high-traffic pedestrian areas.
• Knowledge of local area and district layout is a plus.
• Ability to perform basic vehicle inspections and report maintenance needs.
• Strong customer service skills with the ability to interact professionally with guests, staff, and management.
• Strong communication skills with the ability to communicate clearly and effectively in person and over radio.
• Self-starter with a professional, friendly, and safety-conscious attitude.
• Ability to sit for extended periods during shift.
• Ability to lift and carry up to 50 pounds unassisted.
• Knowledge of safety procedures and emergency response protocols.
• Ability to understand, speak, read, and write the English language.
• Availability for varied shifts, including evenings, weekends, and holidays.
• Ability to work in an environment subject to varying levels of noise, crowds, flashing lights, and smoke.
• Ability to work in all weather conditions including but not limited to extreme heat, sun exposure, wind, rain, extreme cold.