This position is an integral member in the operations of the Third Avenue Resource & Navigation Center (3RNC), a day navigation and resource center for people experiencing homelessness.

The resource center operates eight hours per day, five days a week serving up to one hundred clients seeking services. This position provides transportation services to individuals experiencing homelessness or at risk of homelessness within the Anchorage Bowl.

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

The 3rd Avenue Resource & Navigation Center is part of a campus with Brother Francis which provides Adult Homeless Services. 3RNC operates eight hours per day, five days a week serving up to one hundred clients seeking services. This position provides services to individuals experiencing homelessness or at risk of homelessness within the Anchorage Bowl. Please go to 3rd Avenue Resource & Navigation Center - Catholic Social Services - Alaska (cssalaska.org) for more information about 3RNC.

Competencies: Demonstrate dependability, maturity and initiative. Ability to handle crisis situations and accomplish tasks assigned with minimal supervision. Excellent interpersonal skills. Must be able to maintain program/resident/agency confidentiality and treat everyone with dignity and respect. Ability to set and observe appropriate personal limits and boundaries, especially with respect to clients. Ability to relate positively to supervisor, fellow employees and all shelter residents. Flexibility to deal effectively with a variety of people, situations, problems and changes. Must possess a clean driving record. Must possess current vehicle insurance with a copy to be submitted every 6 months or annually.

Skills: Basic understanding of homelessness and various characteristics of homeless adult populations. Understanding of information and referral principles and ability to work with adults experiencing homelessness. Ability to work well with people in crisis and to assess and prioritize needs. Understanding of and ability to work with, a variety of community resources and partners; Ability to advocate effectively for services and those in need. Ability to accurately use database programs and MS Office software; Must have excellent written and oral communication skills; time management skills; ability to write clear, accurate notes; Ability to complete paperwork thoroughly and accurately. Ability to communicate and work effectively with staff from various backgrounds and disciplines. Ability to work effectively with clients displaying a wide range of behaviors. Subscribe to philosophy of cooperation and continuity across programs.

Provide outgoing and weekday shuttle transportation to individuals accessing the Third Avenue Resource Center according to a semi-regular schedule set by the 3RC Director.

Work with Resource Center Director and Staff to develop a regular shuttle route that makes stops at healthcare sites, social service partners, and other homelessness services providers.

Provide transportation to custom destinations when appropriate and approved.

Work with and manage volunteers who may be assisting in shuttle service.

Operate all agency vehicles safely and in accordance with any applicable traffic laws. Immediately report any incidents to the 3RC Director or proxy. Follow agency guidelines regarding documentation of any incidents.

Maintain the agency vehicle in good working order, performing minor maintenance as appropriate, and informing the 3RC Program Manager or Director of needed repairs and maintenance.

Build and maintain positive, appreciative relationships with donors, vendors, and partner agencies.

Strive to ensure positive interactions between all staff, volunteers, clients, and partners.

Accurately track and log clients served, locations accessed, mileage, and other pertinent data points as determined by the 3RC Director.

Other duties as assigned.

Minimum Education Requirement: High School Diploma or equivalent.

Minimum Experience Requirement: One (1) year of relevant work experience.

A relevant combination of education and experience may be considered.

A valid driver’s license is required.

Work Environment: Work is performed in a resource center for people experiencing homelessness. Work is performed in a standard indoor office environment. Occasional lifting of up to 50 pounds. Frequently sitting or standing at a desk for several hours at a time. Must be able to work with occasional distractions and noise.

Travel: Travel out of Alaska is rare. Frequent travel within the Municipality of Anchorage is required.

Location: 1011 E 3rd Avenue, Anchorage, AK.