Are you passionate about serving your community and helping others? We are seeking a dedicated and empathetic Parking Enforcement Officer to join our team. This role goes beyond traditional enforcement; it is about building positive relationships with the public, promoting fair parking practices, and ensuring our community remains accessible for everyone.

The mission of the Allentown Parking Authority is to operate, monitor, and maintain convenient and accessible parking facilities and on-street parking opportunities within the City of Allentown. The Allentown Parking Authority works to balance the parking needs of residents, employees, business and property owners, and visitors while enforcing parking ordinances and providing appropriate access to parking.

The Parking Enforcement Officer is an Essential Employee who performs a variety of duties to enforce various parking ordinances. This position has a responsibility to the community to treat everyone with respect and fairness with customer service being the number one priority. The Parking Enforcement Officer reports directly to the Manager/Supervisor of Enforcement.

ESSENTIAL FUNCTIONS

Community Engagement:

• Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners
• Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community
• Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible

Parking Enforcement:

• Monitor designated areas to enforce parking regulations, ensuring fair use of parking spaces and compliance with local laws
• Issue citations for parking violations when necessary, explaining the reasoning to drivers and offering information on how to resolve the citation
• Work closely with local businesses, schools, and other community organizations to address specific parking concerns and needs
• Must be able to work under limited supervision, be responsible, self-motivated, and self-disciplined
• Must be able to observe established rules and regulations
• Must be able to learn the geography of Allentown and be able to give accurate directions to citizens and visitors

Safety and Accessibility:

• Report any hazards or issues in parking areas, such as broken meters or obstructed spaces, to a supervisor for resolution

Data and Reporting:

• Maintain accurate records of citations, warnings, and interactions with the public.

Conflict Resolution:

• Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions

All other duties as assigned

QUALIFICATIONS

• High School diploma or GED
• Must possess and maintain a valid driver’s license
• Must be able to ride a bicycle and pass a bicycle certification course
• Must be able to walk 4 to 8 miles a day, sometimes over uneven terrain, bend and stoop multiple times a day, and lift up to 35 pounds
• Must be able to operate a motor vehicle in all weather conditions
• Prior experience in customer service, community relations, or law enforcement is preferred
• Employee is an Essential Employee and is required to report to work and work outside in all weather conditions

Skills

• Strong interpersonal and communication skills
• Ability to remain calm in stressful situations
• Proficient in using technology, such as handheld devices for issuing citations
• Proficient in Microsoft Word

Personal Attributes

• A positive attitude with a focus on community well-being
• Empathy and patience in dealing with diverse populations
• A commitment to fairness and integrity in all actions

WHY JOIN US

• Community Impact: Play a vital role in maintaining a safe and welcoming environment in our city
• Supportive Team Environment: Work with a team that values your input and supports your professional growth
• Ongoing Training: Receive continuous training to enhance your skills in customer service, conflict resolution, parking management, and more!

If you are a people-oriented individual who values community engagement and enjoys working in a dynamic environment, we encourage you to apply for this position. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. We look forward to welcoming you to our team!

• HOURS OF WORK – Tuesday - Saturday 7:00am-3:30pm OR Sunday - Thursday 7:00am-3:30pm
• STARTING PAY RATE: $21.00 PER HOUR ($0.50 increase and generous benefits package available at 90 calendar days)
• Generous benefits package available at 90 calendar days