Incumbent serves as an Ice Rink Attendant for Valpo Parks, responsible for supporting daily operations and providing a safe, welcoming, and enjoyable skating experience at the William E. Urschel Pavilion Ice Rink. Working under the direction of the Central Park Plaza Venue Director, this position assists with customer service, admission and rental transactions, ice rink monitoring, and general facility operations. Incumbent promotes safe skating practices, assists patrons with questions and concerns, and helps maintain a clean and organized facility. This position also provides operational support to rink management and assists with other assigned duties to ensure efficient and successful ice rink operations.

Qualifications Include:
-Must be at least 16 years of age.
-Basic ice-skating knowledge or experience encouraged.
-Strong customer service, verbal communication, and interpersonal skills.
-Ability to accurately process cash, credit card, and other customer transactions using established payment systems.
-Ability to understand, communicate, and consistently enforce established rink rules and safety procedures.
-Ability to recognize potential safety concerns, exercise sound judgment, and appropriately respond to or report incidents and emergencies.
-Ability to maintain a professional and courteous demeanor when interacting with patrons, staff, and the public.
-Ability to work effectively in a fast-paced environment, manage changing priorities, and remain calm during stressful situations.
-Ability to work independently and collaboratively as part of a team.
-Ability to work a flexible schedule, including days, evenings, weekends, and holidays potentially.
-Ability to work in indoor and outdoor environments, including exposure to cold temperatures, snow, ice, and wet conditions.
-Ability to stand, walk, bend, stoop, lift, carry, push, pull, and perform other physical activities associated with rink and facility operations.
-Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
-The ideal candidate will possess a positive attitude, strong organizational skills, exceptional customer service skills, professional communication/interpersonal skills, healthy work ethics and the ability to work effectively in a team approach.

Expectations Include:
-Monitors ice rink activities and promotes a safe, welcoming, and enjoyable environment for all patrons.
-Provides professional and courteous customer service, including answering questions, addressing patron concerns, and responding to telephone inquiries.
-Processes admission fees, skate rentals, season passes, concession sales, and other rink-related transactions accurately.
-Assists patrons with skate rentals, equipment, and general rink needs.
-Educates patrons on safe skating practices and enforces established rink rules and regulations.
-Assists with ice preparation and resurfacing operations by maintaining safe access to and from the ice for authorized personnel and equipment.
-Assists patrons during routine incidents and communicates injuries, safety concerns, and operational issues to appropriate supervisory staff.
-Maintains clean, organized, and safe public areas, rental equipment, and facility spaces.
-Communicates clearly and professionally with staff, patrons, and other facility users.
-Assists with general facility setup and daily operational tasks as assigned.
-Attend scheduled staff meetings and training.
-Complies with established Central Park Plaza, Valpo Parks, City of Valparaiso, and applicable workplace safety policies and procedures.
-Executes policies and procedures professionally and accurately.
-Performs other related duties as assigned.

The Valparaiso Parks & Recreation Department is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status.

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required. The City of Valparaiso provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job unless those accommodations would present an undue hardship.

If you are a qualified individual with a disability and require reasonable accommodation in applying for this position, you can request assistance by contacting the Valparaiso Human Resources Department at vhr@valpo.us.

This job advertisement is not designed to cover or contain a comprehensive listing of duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.