Job Summary

We’re BenGlassLaw, a personal injury and long-term disability law firm in Fairfax, Virginia. We’re great at what we do, and our clients think so too, just check out our Google reviews. Want to get a feel for our vibe? Watch our videos on YouTube before you apply. You’ll know quickly if this is the right place for you. Check us out at www.BenGlassLaw.com and read some of our bios!

Our growing law firm is seeking a detail-oriented, compassionate Disability Paralegal to support clients through disability appeals, consultations, and ongoing claims. You will keep cases moving, gather and review important records, communicate with clients, doctors, and insurance companies, and help our attorneys stay prepared. The right person can juggle deadlines, spot details others may miss, and bring a positive, proactive, solutions-oriented mindset to the team.

Our office is in Fairfax, Virginia and the position is full-time in person. Our entire local office comes in every day and if you’ve been stuck working from home and miss seeing friendly faces, this is the job for you! Our office hours are 9:00 AM to 5:00 PM, Monday through Friday.

Job Duties

Appeals & Case Management Duties

• Maintain accurate, organized client files and track deadlines, requests, and follow-up tasks in the case management system.
• Request and follow up on claim files, plan documents, medical records, and other evidence needed for disability and life insurance appeals.
• Coordinate with clients and treating providers to obtain medical support, including physician letters and Attending Physician Statement forms.
• Interview clients for personal statements, incorporate their edits, and prepare final materials for attorney review.
• Prepare and submit appeals and supporting documents, confirm receipt, and ensure all materials are complete and sent on time.
• Coordinate with the Records Collection Clerk, review and organize claim files for attorney use, and assist with client check distribution as needed.

Consultation Duties

• Guide consultation clients as they gather medical records and policy documents; schedule consultations; prepare attorney memos at least 24 hours in advance; attend consultations and share notes; and create, send, and track invoices and payments.
• Serve as the point of contact after consultations, coordinate answers with the consulting attorney, and identify when a follow-up consultation should be scheduled.

Claim Management

• Manage a roster of clients with active disability claims and help them remain on claim for as long as they are eligible.
• Work with clients and medical providers to respond to insurance company investigations, claim updates, and requests for records or forms.
• Review outgoing materials for completeness and potential concerns, request written deadline extensions when needed, and elevate issues to the BGL team.
• Review incoming correspondence, keep clients informed, track monthly benefit checks, and proactively investigate and resolve delays with clients, insurers, and the bookkeeping team.

Knowledge & Basic Qualifications

• You are comfortable on the phone, both calling other people and picking up calls when they come in. Communication is important. And it's not just the phones. You need to be a person who speaks up when something is wrong. The attorneys rely on you to be the eyes and ears of the law firm.
• You are organized and pay attention to details. You're the person who keeps lists and makes sure everything moves smoothly.
• You are literate about Internet and technology, and you would be comfortable learning new systems. You need to use a case management system to track the progress of cases and report how things are going.
• You are kind. People who call our office are often having some of the worst days of their lives. We make things better for them, not worse.

Bonus Qualifications (not required, but they will put you at the top of the pile):

• Previous experience working in a law firm; paralegal certification.
• Customer service experience. You know how to make people feel glad you are on their side!
• Experience managing detailed records, deadlines, or sensitive client information in a legal, medical, insurance, benefits, or professional-services setting.

This role can be a great next step for someone beginning a legal career or for an experienced professional who wants meaningful work in a supportive, team-focused environment. Career changers, people returning to the workforce, and veterans are encouraged to apply. We value transferable skills, sound judgment, and real-world experience. You can expect a full and engaging workload, along with leaders who are available to answer questions, provide training, and help you succeed.

Benefits: 12 paid holidays, paid time off, medical/dental/vision insurance, FSA, EAP, 3% employer 401(k) contributions, profit sharing, employer paid life insurance, employer paid short- and long-term disability, professional development funds. Hourly rate is $23-29.

Thanks for reading to the end…we know from experience not many people do, so you stand out already! Do you want to stand out from other candidates? Be sure to include a cover letter that tells me why YOU would be perfect for this position. If you are switching careers or have a gap in work, explain it in your cover letter. We review a lot of resumes, so make sure you stand out in the crowd. I look forward to reading your application.